Premium Lounge Lead: Guest Experience Supervisor

Live Nation; Philadelphia (Philadelphia County); On-site; USD 48,000 - 62,000; Full time

Job summary

Live Nation is seeking a Premium Lounge Host Supervisor to lead guest experience in the lounge, coordinating with the Ancillary Manager to deliver elevated service at events. You will supervise staff, manage guest access, and ensure smooth operation of the lounge from setup to post-event wrap-up.

Ideal candidates have 1+ years in hospitality or customer service, with excellent communication and teamwork abilities to maintain premium standards and client satisfaction.

Qualifications

• 1+ years of experience in customer service or hospitality.
• VIP client and high-profile experience is preferred.
• Excellent guest service skills.
• Excellent team-building skills.

Responsibilities

• Oversee pre-event lounge setup and ensure premium standards are met.
• Coordinate guest arrival, access, and credential verification for smooth lounge entry.
• Supervise lounge staff, uphold service standards and guest engagement.
• Provide real-time guidance to staff and coordinate with the Ancillary Manager on updates.
• Complete post-event reporting, including staffing notes and guest feedback to improve future events.

Skills

Customer service

Hospitality

Team building

Communication

Job description

Live Nation is seeking a Premium Lounge Host Supervisor to lead guest experience in the lounge, coordinating with the Ancillary Manager to deliver elevated service at events. You will supervise staff, manage guest access, and ensure smooth operation of the lounge from setup to post-event wrap-up.

Ideal candidates have 1+ years in hospitality or customer service, with excellent communication and teamwork abilities to maintain premium standards and client satisfaction.