Premium Lounge Host Supervisor- Highmark Mann

Live Nation; Philadelphia (Philadelphia County); On-site; USD 48,000 - 62,000; Full time

Job summary

Live Nation is seeking a Premium Lounge Host Supervisor to lead guest experience in the lounge, coordinating with the Ancillary Manager to deliver elevated service at events. You will supervise staff, manage guest access, and ensure smooth operation of the lounge from setup to post-event wrap-up.

Ideal candidates have 1+ years in hospitality or customer service, with excellent communication and teamwork abilities to maintain premium standards and client satisfaction.

Qualifications

• 1+ years of experience in customer service or hospitality.
• VIP client and high-profile experience is preferred.
• Excellent guest service skills.
• Excellent team-building skills.

Responsibilities

• Oversee pre-event lounge setup and ensure premium standards are met.
• Coordinate guest arrival, access, and credential verification for smooth lounge entry.
• Supervise lounge staff, uphold service standards and guest engagement.
• Provide real-time guidance to staff and coordinate with the Ancillary Manager on updates.
• Complete post-event reporting, including staffing notes and guest feedback to improve future events.

Skills

Customer service

Hospitality

Team building

Communication

Job description

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE YOU?

You are organized, detail-oriented, and passionate about delivering elevated guest experiences. You thrive in live event environments and enjoy being hands-on in the venue. You have a natural ability to lead and support front-line teams, value thoughtful training and service standards, and look for ways to improve how premium spaces operate. You enjoy collaborating with venue partners, bringing fresh ideas to the table, and using feedback and performance insights to continuously enhance the lounge experience. If you love live music, hospitality, and being at the heart of the action, this Live Nation role is for you.

THE JOB

The Premium Lounge Host Supervisor in conjunction with the Ancillary Manager, oversees the guest experience within the lounge, ensuring every visitor receives attentive, elevated, and seamless service. This role acts as the central point of coordination along with the Ancillary Manager, between guests, staff, and venue partners throughout the event occasionally serving as the primary on-site leader.

In tandem with the Ancillary Manager, the Premium Lounge Host Supervisor is responsible for supervising and directing lounge staff, ensuring service standards, presentation, and guest engagement consistently meets elevated expectations. This includes managing staff assignments, monitoring performance, and providing real-time guidance to maintain a polished, welcoming, and efficient lounge environment. The supervisor also liaises closely with the Ticket Office to coordinate guest access, resolve ticketing or credential issues, and ensure smooth entry for VIPs and donors.

In addition to overseeing the day-of event experience, the Premium Lounge Host Supervisor is responsible for completing post-event reporting for management, including staffing notes, guest feedback, operational challenges, and opportunities for improvement. Through thoughtful leadership, proactive communication, and elevated hospitality, this role plays a key part in strengthening guest loyalty, enhancing the premium experience, and supporting the overall success of each event.

WHAT THIS ROLE WILL DO

Lounge Operations & Event Coordination

• In conjunction with the Ancillary Manager, oversee all pre-event lounge setup, ensuring space is fully prepared, stocked, and presented to premium standards prior to guest arrival
• Work closely with the Ancillary Manager on event updates, guest lists, access changes, and lounge protocols
• Assist Ancillary Manager with training, coaching, and supporting lounge staff, reinforcing service standards, operational procedures, and guest engagement expectations
• Assist with post-event breakdown and cleanup as necessary
• Update Ancillary Manager on any staffing notes, guest feedback, issues encountered, and recommendations for future improvement to include in post-event recaps

Guest Interaction and Service

• Oversee guest arrival and credential verification, ensuring proper access and smooth flow into the lounge
• Supervise and support staff in delivering attentive, personalized service to all guests throughout the event
• In conjunction with the Ancillary Manager serve as the escalation point for lounge and venue related inquiries, using in-depth knowledge of the venue, amenities, food and beverage offerings, and key locations to resolve guest concerns and ensure a consistently elevated experience

Safety & Security

• Oversee and maintain a safe, welcoming environment for guests within the lounge and surrounding access areas throughout the event
• Ensure lounge equipment, décor, and electronic devices are handled only by authorized staff, providing guidance and enforcement as needed
• Supervise staff to uphold security protocols, proactively addressing potential risks or guest issues to maintain a well‑managed space
• Serve as the point of escalation for safety or security concerns, coordinating with Ancillary Manager, venue security and management when necessary

WHAT THIS PERSON WILL BRING

• At least 1+ years' experience working in customer service, hospitality, or a related field. VIP client and high-profile experience is preferred.
• Excellent guest service skills
• Excellent team building skills
• Ability t