Premium Home Tech Dispatch Coordinator

Bravas; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision

401(k)

PTO

Job summary

Bravas is seeking a Service Coordinator to allocate deployable service resources, schedule technicians and subcontractors, and maintain clear client communications to support invoicing and warranty tracking.

You will work within our luxury smart home team, coordinating daily dispatches, updating work orders, and ensuring accurate information flows to clients, warehouse, and field staff. A high school diploma and strong customer service skills are essential.

Qualifications

• High school diploma or equivalent.
• Time management, scheduling, or logistics experience preferred.
• Ability to multitask and coordinate multiple moving parts at once.
• Comfortable becoming proficient in in-house job management software.
• Strong customer service skills: including experience with high-profile, high-demand clients.
• Ability to manage time wisely with limited supervision.
• Guardianship and preservation of client confidentiality and network/homesecurity.

Responsibilities

• Provides Sales and Service teams with available dates for requested resources.
• Updates work orders and job management software so that all parties stay informed on dispatch details.
• Seeks verification from warehouse and purchasing managers regarding expected arrival of products.
• Manages all communications of upcoming appointments to clients, including delays and late arrivals.
• Obtains gate codes and site access requirements and communicates them to deployed teams.
• Prioritizes resources in alignment with company values: Ensuring client needs are met.
• Informs all parties of delays, cancellations, and scheduling restrictions.
• Schedules effectively based on priority of service needs, drive time, and expected technician efficiency.
• Reads daily notes, disseminates reported information appropriately, and coordinates required action items.
• Performs other duties as assigned.

Skills

Time management

Multitasking

Customer service

Communication

Education

High school diploma or equivalent

Job description

Bravas is seeking a Service Coordinator to allocate deployable service resources, schedule technicians and subcontractors, and maintain clear client communications to support invoicing and warranty tracking.

You will work within our luxury smart home team, coordinating daily dispatches, updating work orders, and ensuring accurate information flows to clients, warehouse, and field staff. A high school diploma and strong customer service skills are essential.