Service Coordinator

Bravas; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision

401(k)

PTO

Job summary

Bravas is seeking a Service Coordinator to allocate deployable service resources, schedule technicians and subcontractors, and maintain clear client communications to support invoicing and warranty tracking.

You will work within our luxury smart home team, coordinating daily dispatches, updating work orders, and ensuring accurate information flows to clients, warehouse, and field staff. A high school diploma and strong customer service skills are essential.

Qualifications

• High school diploma or equivalent.
• Time management, scheduling, or logistics experience preferred.
• Ability to multitask and coordinate multiple moving parts at once.
• Comfortable becoming proficient in in-house job management software.
• Strong customer service skills: including experience with high-profile, high-demand clients.
• Ability to manage time wisely with limited supervision.
• Guardianship and preservation of client confidentiality and network/homesecurity.

Responsibilities

• Provides Sales and Service teams with available dates for requested resources.
• Updates work orders and job management software so that all parties stay informed on dispatch details.
• Seeks verification from warehouse and purchasing managers regarding expected arrival of products.
• Manages all communications of upcoming appointments to clients, including delays and late arrivals.
• Obtains gate codes and site access requirements and communicates them to deployed teams.
• Prioritizes resources in alignment with company values: Ensuring client needs are met.
• Informs all parties of delays, cancellations, and scheduling restrictions.
• Schedules effectively based on priority of service needs, drive time, and expected technician efficiency.
• Reads daily notes, disseminates reported information appropriately, and coordinates required action items.
• Performs other duties as assigned.

Skills

Time management

Multitasking

Customer service

Communication

Education

High school diploma or equivalent

Job description

About BRAVAS

At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxurytechnology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. Andwe’regrowing.

The Role

TheServiceCoordinatoris responsible forallocatingthe company's deployableserviceresources. This role schedules the arrival oftechnicians and subcontractors at job sites, ensures clear communication with clients, and maintains records of completed work to supportserviceinvoicing and warranty tracking, while embodying our six core values: collaborative, accountable, proactive, curious, passionate, and creative.

Responsibilities

• Provides Sales andServiceteams with available dates for requested resources.
• Updates work orders and job management software so that all parties stay informed on dispatch details.
• Seeks verification from warehouseandpurchasingmanagersregardingexpected arrival of products.
• Manages all communications of upcoming appointments to clients, including delays and late arrivals.
• Obtains gate codes and site access requirements and communicates them to deployed teams.
• Prioritizes resources in alignment with company values:Ensuring client needs are met.
• Informs all parties of delays, cancellations, and scheduling restrictions.
• Schedules effectively based on priority ofserviceneeds, drive time, and expectedtechnicianefficiency.
• Reads daily notes,disseminatesreported information appropriately, and coordinates required action items.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Time management, scheduling, orlogisticsexperience preferred.
• Ability to multitask and coordinate multiple moving parts at once.
• Comfortable becoming proficient in in-housejob management software.
• Strong customerserviceskills:Including experience with high-profile, high-demand clients.
• Ability to manage time wisely with limited supervision.
• Guardianship and preservation of client confidentiality and network/homesecurity.

Physical Requirements

• Prolongedperiodssitting and working at a desk or computer.
• May require standing or stooping for extended periods.

Bravas Benefits

• Be part of something premium:Work with the nation’s leader in smart home integration.
• Collaborative culture:A fun, supportive team that celebrates wins together.
• Growth opportunities:Gain exposure to the luxury design/build community and grow your career inservice.
• Competitiveperks:Basesalary + bonuses, medical/dental/vision, 401(k), PTO, and more.

Ready to Join BRAVAS?

Ifyou’rehungry to grow, love being out in the field, and are excited about bringing luxury experiences to life,we’dlove to meet you.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.