Service Coordinator

Bravas; Town of Texas (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Bonuses

Medical insurance

Dental insurance

Vision insurance

Rx coverage

HSA

FSA

401(k)

PTO & holidays

Job summary

BRAVAS is seeking a Service Coordinator to allocate deployable service resources and schedule technicians and subcontractors for residential projects. This role ensures clear communication with clients and maintains records for invoicing and warranty information.

You will verify arrivals with warehouse and purchasing, manage gate codes, and update job software to keep all parties informed. This is a hybrid role supporting luxury home automation deployments.

Qualifications

• Ability to multitask and assemble complex schedules.
• Time management and logistics experience beneficial.
• Computer skills with ability to learn in-house job management software.

Responsibilities

• Provide Sales with available dates for requested resources and update work orders.
• Maintain accurate dispatch details in job software and communicate with all parties.
• Coordinate with warehouse/purchasing to verify arrivals and deliveries.
• Communicate appointment details to customers, including delays or cancellations.
• Obtain gate codes and site access requirements and relay them to teams.
• Prioritize resources to meet customer needs in line with company values.
• Inform stakeholders of delays, cancellations, and scheduling restrictions.
• Participate in departmental meetings as required and adapt schedules accordingly.
• Read daily notes and disseminate information to the team for required actions.
• Schedule efficiently considering priority, drive times, and technician efficiency.
• Handle communications for high-profile clients and personnel.
• Maintain fiscal responsibility for assets and properties within SM’s care.
• Provide excellent customer service to high-demand clients.
• Guard client confidentiality and network/home security; comply with laws.
• Adhere to state and federal laws, including traffic regulations.

Skills

Multitasking

Time management

Logistics

Computer skills

Job description

BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.

The Role

The Bravas Service Coordinator is responsible for allocating the company’s deployable service resources. The SC will schedule the arrival dates for technicians and subcontractors to arrive at job sites, while ensuring adequate communication with the client. The position will also maintain records of completed work or deliveries to assist with Service Invoicing and warranty information. The scheduler may also be required to communicate expected shipping to affected clients.

Responsibilities

• Provide Sales positions with available dates for requested resources
• Update work orders and job software so that all parties are up to speed on dispatch details
• Seek verification from warehouse and purchasing managers regarding expected arrival of products
• Manage all communications of upcoming appointments to customers including delays and late arrivals.
• Obtain gate codes and site access requirements and communicate to deployed teams
• Prioritize resources in alignment company values ensuring customer’s needs are met
• Inform all parties of delays, cancellations and any scheduling restrictions
• Participate in departmental meetings as required
• Modify schedule as needed.
• Read daily notes, disseminate reported information appropriately, and coordinate required action items
• Schedule effectively regarding priority of service needs, drive time and expected technician efficiency
• Be able to deal with high profile clients and their personnel
• Fiscal responsibility for all assets assigned and property within SM’s care
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network/home security
• Adherence to state and federal laws, including adherence to traffic laws.

Qualifications

• Ability to multitask and put the pieces of a puzzle together.
• Time management and logistics experience would be beneficial.
• Computer skills needed with the ability to become competent in-house job management software.
• Ability to manage time wisely while unsupervised is an advantage.

Physical Requirements

• May require standing or stooping for extended periods
• Ability to work in tight spaces & at ladder height

Bravas Benefits

• BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
• This is a hybrid-work role.

All candidate information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.