Service Coordinator

Bravas; Dallas (TX); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work

Bonuses

Health insurance

401(k)

Job summary

BRAVAS in Dallas is seeking a Service Coordinator to allocate deployable service resources and schedule technicians and subcontractors at job sites, while ensuring clear client communication and keeping records for invoicing and warranty data.

The coordinator may also manage shipping expectations and must prioritize customer needs, maintain confidentiality, and adhere to laws in a hybrid work environment.

Qualifications

• Ability to multitask and assemble scheduling information.
• Time management and logistics experience would be beneficial.
• Computer skills and ability to learn in-house software.

Responsibilities

• Provide Sales positions with available dates for requested resources.
• Update work orders and job software for dispatch details.
• Coordinate with warehouse/purchasing on product arrivals.
• Communicate appointment details and delays to customers.
• Obtain gate codes and access requirements for sites.
• Prioritize resources to meet customer needs and company values.
• Inform all parties of delays, cancellations, and scheduling restrictions.
• Attend departmental meetings as required and adjust schedules.
• Read daily notes and disseminate information to required actions.
• Schedule effectively considering priority, drive time, and technician efficiency.
• Interact with high-profile clients and their personnel.
• Maintain fiscal responsibility for assets and property.
• Provide excellent customer service and protect confidentiality.

Skills

Multitasking

Time management

Logistics experience

Computer skills

Independent work

Tools

Job management software

Job description

BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.

The Role

The Bravas Service Coordinator is responsible for allocating the company’s deployable service resources. The SC will schedule the arrival dates for technicians and subcontractors to arrive at job sites, while ensuring adequate communication with the client. The position will also maintain records of completed work or deliveries to assist with Service Invoicing and warranty information. The scheduler may also be required to communicate expected shipping to affected clients.

Responsibilities:

• Provide Sales positions with available dates for requested resources
• Update work orders and job software so that all parties are up to speed on dispatch details
• Seek verification from warehouse and purchasing managers regarding expected arrival of products
• Manage all communications of upcoming appointments to customers including delays and late arrivals.
• Obtain gate codes and site access requirements and communicate to deployed teams
• Prioritize resources in alignment company values ensuring customer’s needs are met
• Inform all parties of delays, cancellations and any scheduling restrictions
• Participate in departmental meetings as required
• Modify schedule as needed.
• Read daily notes, disseminate reported information appropriately, and coordinate required action items
• Schedule effectively regarding priority of service needs, drive time and expected technician efficiency
• Be able to deal with high profile clients and their personnel
• Fiscal responsibility for all assets assigned and property within SM’s care
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network/home security
• Adherence to state and federal laws, including adherence to traffic laws.

Qualifications:

• Ability to multitask and put the pieces of a puzzle together.
• Time management and logistics experience would be beneficial.
• Computer skills needed with the ability to become competent in-house job management software.
• Ability to manage time wisely while unsupervised is an advantage.

Physical Requirements:

• May require standing or stooping for extended periods
• Ability to work in tight spaces & at ladder height

Bravas Benefits:

• BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
• This is a hybrid-work role.

All candidate information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.