Premium Hire Support Specialist | Client Success

Viventium Software; United States; Remote; USD 62,000 - 85,000; Full time

Job summary

Viventium + Apploi seeks a Premium Support Representative to own a portfolio of high-value Hire clients, delivering personalized, consultative support and expert guidance on Hire functionality and workflows.

You will troubleshoot product, configuration, and integration issues, coordinate with Product, Engineering, and Support, and help clients maximize adoption while growing professionally within the Viventium + Apploi platform.

Qualifications

• 2+ years of client-facing experience in customer success, account management, technical support, or related roles.
• Advanced knowledge of recruiting, applicant tracking, workforce management, or HCM software.
• Ability to learn new products and processes quickly and adapt as Viventium + Apploi grows.
• Proven ability to troubleshoot and resolve complex technical and workflow-related issues.
• Clear communication with clients and team members; explain technical concepts to diverse audiences.
• Strong analytical, organizational, and problem-solving abilities.

Responsibilities

• Manage an assigned portfolio of high-value clients and serve as a primary contact for Hire product questions and service needs.
• Build trusted relationships by understanding client organization, hiring priorities, processes, configurations, and outcomes.
• Deliver a responsive, personalized, and consultative support experience reflecting Viventium + Apploi values.
• Conduct regular client touchpoints focused on product usage, priorities, and adoption opportunities.
• Proactively communicate updates, best practices, and workflow recommendations to clients.
• Monitor product usage and client engagement to identify risks or opportunities.
• Help clients maximize Hire value through guidance and dependable follow-through.

Skills

Client-facing

Troubleshooting

Communication

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

MS Office

Excel

Outlook

Word

Job description

Viventium + Apploi seeks a Premium Support Representative to own a portfolio of high-value Hire clients, delivering personalized, consultative support and expert guidance on Hire functionality and workflows.

You will troubleshoot product, configuration, and integration issues, coordinate with Product, Engineering, and Support, and help clients maximize adoption while growing professionally within the Viventium + Apploi platform.