Premium Guest Experience Specialist

Enterprise Center; St. Louis (MO); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

New Hire Bonus

Job summary

Enterprise Center in St. Louis, MO is seeking a Guest Experience Concierge to help deliver exceptional hospitality in premium areas during events. You will assist guests, greet attendees, and ensure proper access through wristbands while maintaining confidentiality and a positive demeanor.

The role emphasizes welcoming guests, resolving concerns, and providing directions throughout the venue, including clubs and suites. A New Hire Bonus is offered after 25 events.

Responsibilities

• Provide world-class hospitality to guests before, during, and after events in Premium areas, including clubs and suites.
• Scan tickets and greet guests entering Premium spaces.
• Apply and monitor wristbands for access to Premium regions.
• Ensure that guests are in their ticketed area and permit only authorized persons to enter assigned Premium areas.
• Communicate clearly with others; strong interpersonal skills are essential.
• Exhibit a friendly, outgoing personality with a desire to serve the company and public.
• Always display a professional appearance.
• Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
• Maintain consistent and attentive use of radios to ensure regular and effective communication.
• Provide directions to guests for all areas of the building, especially in Premium spaces.
• Enforce company policies in a positive and professional manner.
• Listen to and resolve guest concerns; notify supervisors or managers, if needed.
• Familiarize themselves with building layouts, all departments, and guest policies, with a particular focus on Premium areas.
• Respond appropriately to guest illness, injury, and emergencies.
• Anticipate guest needs and prevent escalation of issues.
• Utilize training tools and resources to create a championship-level atmosphere for all guests.
• Be a resource to guests for information regarding Enterprise Center, Stifel Theatre, and the City of St. Louis.

Job description

Enterprise Center in St. Louis, MO is seeking a Guest Experience Concierge to help deliver exceptional hospitality in premium areas during events. You will assist guests, greet attendees, and ensure proper access through wristbands while maintaining confidentiality and a positive demeanor.

The role emphasizes welcoming guests, resolving concerns, and providing directions throughout the venue, including clubs and suites. A New Hire Bonus is offered after 25 events.