Event Guest Experience Lead

St. Louis Blues; St. Louis (MO); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

New Hire Bonus

Job summary

St. Louis Blues at Enterprise Center and Stifel Theatre seeks a Guest Experience Steward to lead by example and support staff during events. You will help ensure exceptional guest interactions, training, and smooth operations, acting as a liaison between guests and management.

A valid security license is required upon hire. Join us to provide world-class hospitality, effective communication, and quick incident reporting in a fast-paced venue environment with diverse events across nights and

Qualifications

• Availability to work evenings, weekends, and some holidays.
• Must be 21 years of age or older.
• Must obtain St. Louis City/St. Louis County Security License upon hiring.
• Basic computer skills and internet access.
• Ability to read and write clearly for incident reports.
• Reliable transportation.

Responsibilities

• Create a positive, welcoming environment for guests and staff.
• Lead and supervise staff in designated areas during events.
• Monitor policy compliance and safety concerns.
• De-escalate situations with effective communication.
• Maintain radios for clear communication during events.
• Provide world-class hospitality before, during, and after events.
• Verify authorized access to restricted areas.
• Familiarize with building layout, departments, and guest policies.
• Assist with event setup and equipment placement.
• Listen to and resolve guest concerns; inform managers when needed.
• Respond to guest illness, injury, or emergencies.
• Demonstrate strong situational awareness and decision-making.
• Anticipate guest needs and prevent escalation.
• Follow post-orders for Guest Experience Ambassador, Safety Ambassador, Concierge.
• Lead staff and guests during emergencies when required.
• Support a safe, inclusive, and teamwork-driven environment.

Skills

Customer service

Leadership

Communication

Event staffing

Job description

St. Louis Blues at Enterprise Center and Stifel Theatre seeks a Guest Experience Steward to lead by example and support staff during events. You will help ensure exceptional guest interactions, training, and smooth operations, acting as a liaison between guests and management.

A valid security license is required upon hire. Join us to provide world-class hospitality, effective communication, and quick incident reporting in a fast-paced venue environment with diverse events across nights and