Premium Guest Experience Concierge — Stadium Events

Baltimore Ravens, Inc.

Baltimore (MD)

Hybrid

USD 2,204,000 - 2,617,000

Full time

9 days ago

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Job summary

Baltimore Ravens is seeking a Guest Experience Ambassador to create a welcoming, high-energy atmosphere at M&T Bank Stadium. You will engage guests, assist with inquiries, seating, ADA services, and premium access across game days and special events.

The role requires hosting duties, strong communication, and the ability to work outdoors in variable conditions. Availability includes 10 games per season plus potential playoffs.

Responsibilities

Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium.
Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.)
Assist guests with directions, event information, and stadium information.
Monitor guests for Fan Code of Conduct compliance.
Monitor our ADA seat locations - Making sure correct fans are in seats and assist guests as needed
Assist with wheelchair transport to guests designated seats or parking lot.
Anticipate guests needs and provide a personalized level of service while maintaining high levels of guest engagement to assist with guests’ needs(Premium)
Monitor and enforce access to premium location (Premium)
Light housekeeping responsibilities – clear tables, collect trash, contact our housekeeping team members to ensure presentation of areas(Premium)

Job description

The role requires hosting duties, strong communication, and the ability to work outdoors in variable conditions. Availability includes 10 games per season plus potential playoffs.

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