F&B Operations Intern - M&T Bank Stadium

Baltimore Ravens; Baltimore (MD); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Instapay wages

Associate Shopping Program

Health & Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Baltimore Ravens is seeking a motivated F&B Operations Teammate to audit the presentation and execution of the F&B operations at M&T Bank Stadium during events. This role supports guest experience by ensuring readiness, accurate menu boards, appropriate queues, and smooth concession operations.

The position targets students and professionals across sports, hospitality, analytics or related fields. You will report to the E15 Group Senior Analyst and Ravens leadership, with opportunities to gain

Qualifications

• Degree or equivalent experience in a relevant field; open to ambitious candidates.
• Detail-oriented, able to work in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills.

Responsibilities

• Attend designated M&T Bank Stadium events to audit readiness of the F&B operation.
• Walk the stadium pre-event to ensure operations keep pace with preparations.
• Review operations documentation for menu accuracy, queues, product availability, and tech.
• Assist concessions during peak times by taking orders to reduce guest wait times.
• Track variations in guest wait times over the course of an event.
• Generate detailed reports and summaries of data collected during each event.

Skills

Attention to detail

Communication skills

Flexibility

Education

Bachelor's degree in Sports Management, Business, Hospitality, Data Science, Statistics, or related field (or equivalent experience)

Job description

Job Summary

Summary: This position is a great opportunity for students and professionals interested in a career in sports and entertainment, analytics, or hospitality. As a F&B Operations Teammate, your primary responsibility will be to meticulously audit the presentation and execution of the F&B Operations at M&T Bank Stadium. Event days will consist of ensuring the operation is ready for execution, timing wait times at Concessions stands, line busting busy locations, and other duties as assigned. The information you gather and the problems you\'ll solve will directly impact the guest experience for the attendees of all our events. Teammates will have the ability to network with various sports and entertainment professionals across the Baltimore Ravens, Levy, and E15 Group. Teammates will report into the E15 Group Senior Analyst and the Ravens Vice President of Retail and F&B Operations.

Essential Duties and Responsibilities

• Attend designated M&T Bank Stadium events as scheduled, with a focus on auditing the readiness of the F&B Operation.
• Walk the stadium in the days before an event to ensure the operation is keeping pace with their preparations.
• Review Operations documentation to ensure menu boards are accurate, line queues are setup, adequate product is present, technology is working, and other items as outlined.
• Assist the Concessions operation during peak demand times by taking orders on handheld devices to reduce guest wait time.
• Track variations in wait time guest experience over the course of an event.
• Generate detailed reports and summaries of data collected during each event.

Qualifications

• Completed or pursuing a Bachelor\'s degree in Sports Management, Business, Hospitality, Data Science, Statistics, or a related field (or equivalent experience) ideal, but open to any ambitious person intrigued by live event operations.
• Strong attention to detail and the ability to work in a fast-paced, dynamic environment.
• Effective communication skills, both written and verbal.
• Flexibility to work during stadium event hours, including evenings, weekends, and holidays.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/