F&B Operations Intern - M&T Bank Stadium

Levy Restaurants; Baltimore (MD); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Instapay

Even app

Associate Shopping

Health & Wellness

Discount Marketplace

Employee Assistance

Job summary

Levy Restaurants at M&T Bank Stadium is seeking an F&B Operations Teammate to audit the presentation and execution of the stadium’s food and beverage operations during events. You will focus on readiness, timing wait times at concession stands, and ensuring accuracy of menus and queues.

This role offers exposure to industry professionals and flexibility to work event hours, including evenings and weekends.

Qualifications

• Bachelor’s degree or equivalent experience in a related field is preferred.
• Strong attention to detail in a fast-paced, live-event setting.
• Effective written and verbal communication skills.

Responsibilities

• Attend designated events to audit readiness of the F&B operation.
• Walk the stadium pre-event to ensure prep pace and readiness.
• Review documentation for menu accuracy, queues, product availability and tech.
• Assist concessions during peak times by taking orders on handheld devices.
• Track wait times and guest experience throughout events.
• Generate detailed reports from data collected during each event.

Skills

Attention to detail

Communication

Flexibility

Education

Bachelor's degree in Sports Management, Business, Hospitality, Data Science, Statistics, or related field

Job description

Job Summary

This position is a great opportunity for students and professionals interested in a career in sports and entertainment, analytics, or hospitality. As a F&B Operations Teammate, your primary responsibility will be to meticulously audit the presentation and execution of the F&B Operations at M&T Bank Stadium. Event days will consist of ensuring the operation is ready for execution, timing wait times at concession stands, line busting busy locations, and other duties as assigned. The information you gather and the problems you’ll solve will directly impact the guest experience for the attendees of all our events. Teammates will have the ability to network with various sports and entertainment professionals across the Baltimore Ravens, Levy, and E15 Group. Teammates will report into the E15 Group Senior Analyst and the Ravens Vice President of Retail and F&B Operations.

Essential Duties and Responsibilities

• Attend designated M&T Bank Stadium events as scheduled, with a focus on auditing the readiness of the F&B Operation.
• Walk the stadium in the days before an event to ensure the operation is keeping pace with their preparations.
• Review operations documentation to ensure menu boards are accurate, line queues are set up, adequate product is present, technology is working, and other items as outlined.
• Assist the concession operation during peak demand times by taking orders on handheld devices to reduce guest wait time.
• Track variations in wait time guest experience over the course of an event.
• Generate detailed reports and summaries of data collected during each event.

Qualifications

• Completed or pursuing a Bachelor's degree in Sports Management, Business, Hospitality, Data Science, Statistics, or a related field (or equivalent experience) – ideal, but open to any ambitious person intrigued by live event operations.
• Strong attention to detail and the ability to work in a fast‑paced, dynamic environment.
• Effective communication skills, both written and verbal.
• Flexibility to work during stadium event hours, including evenings, weekends, and holidays.

Benefits

• Instapay (early access to wages) and high‑interest savings through the EVEN app.
• Associate Shopping Program.
• Health and Wellness Program.
• Discount Marketplace.
• Employee Assistance Program.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

For positions in Washington State, Maryland, or to be performed remotely, you can find paid time off benefits information here: https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf