Guest Experience Host - Premium Arena Events

Oak View Group; Baltimore (MD); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group invites applicants for the Guest Services Representative role at CFG Bank Arena in Baltimore. You will deliver world-class service to guests, clients, and partners across premium spaces such as clubs, lounges, and suites, with a focus on safety and guest satisfaction.

Ideal candidates bring hospitality experience, a proactive mindset, and the ability to work a flexible schedule including weekends, nights, and holidays, contributing to memorable entertainment experiences at major

Qualifications

• 2+ years prior experience within a hospitality, sports, entertainment, or related field.
• Experience in a high-profile customer service-based industry is preferred.
• Must have 70% event availability commitment.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism.
• Proactive self-starter and able to work collaboratively.

Responsibilities

• Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending
• Conduct pre-event walk-throughs of spaces to ensure safety and guest experience expectations are met
• Identify opportunities to create memorable experiences and lasting relationships with all guests.
• Have knowledge of arena layout, emergency exit, policies, and regulations while understanding, retaining, and communicating safety and security measures
• Display professional demeanor, including positive body language and effective communication
• Respond to and/or elevate guest complaints, concerns, and compliments
• Manage lines and provide directional instructions as needed to other arena amenities
• Perform thorough ticket checks, scans, and access for valid entry into premium spaces
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Assist guests with reasonable requests for accommodations, including wheelchair escort services
• Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction
• Reports any suspicious activity to supervisors and/or management
• Complete and submit related paperwork, as necessary
• Frequent bending, lifting, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
• Adhere to all OVG Policies
• Other duties as assigned

Skills

Hospitality

Customer service

Communication

Flexible schedule

Conflict management

Team player

Job description

Oak View Group invites applicants for the Guest Services Representative role at CFG Bank Arena in Baltimore. You will deliver world-class service to guests, clients, and partners across premium spaces such as clubs, lounges, and suites, with a focus on safety and guest satisfaction.

Ideal candidates bring hospitality experience, a proactive mindset, and the ability to work a flexible schedule including weekends, nights, and holidays, contributing to memorable entertainment experiences at major