Premium Guest Experience Concierge

Webb Chevy Plainfield; Schererville (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid Time Off

Job summary

Genesis of Schererville is seeking a polished Guest Experience Coordinator to blend hospitality with office and accounting tasks. This role acts as the face of the customer lounge, supporting daily dealership operations and ensuring paperwork accuracy.

Ideal candidates have experience with high-end service, cash handling, and strong organizational skills, and are proficient with Excel and DMS systems.

Qualifications

• Experience serving high-end or luxury clientele.
• Experience with cash handling, deposits, and reconciliations.
• Hospitality, luxury retail, or dealership operations preferred.
• Self-starter who works independently and manages time.
• Excellent communication and customer service.
• Strong organizational skills with accuracy and attention to detail.
• Professional, hospitality-focused demeanor.
• Valid driver's license and insurability.

Responsibilities

• Serve as the main administrative support for the store.
• Maintain a polished showroom and customer lounge, including refreshments and decor.
• Monitor lounge cleanliness and assist guests with questions.
• Prepare and reconcile deposits and daily credit card transactions.
• Assist with monthly accounting tasks and inventory reconciliations.
• Scan and upload paperwork into the dealership management system (DMS).
• Manage accessory inventory and customer payments for accessories.
• Support new vehicle stock-in and check-in processes.
• Answer calls and make outbound calls as needed.

Skills

Customer service

Hospitality

Cash handling

Organizational skills

Communication

Tools

DMS software

Excel

Job description

Genesis of Schererville is seeking a polished Guest Experience Coordinator to blend hospitality with office and accounting tasks. This role acts as the face of the customer lounge, supporting daily dealership operations and ensuring paperwork accuracy.

Ideal candidates have experience with high-end service, cash handling, and strong organizational skills, and are proficient with Excel and DMS systems.