Guest Experience Coordinator

Genesis of Schererville; Schererville (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid Time Off

Dental/ Vision options

Life Insurance

Job summary

Genesis of Schererville is seeking a polished Guest Experience Coordinator to support daily dealership operations and guest services. You will maintain a welcoming showroom and lounge, manage deposits, and assist with accounting and paperwork in the DMS.

Ideal candidates bring luxury service experience, strong organizational skills, and a customer‑centric mindset. This role blends hospitality with administrative tasks in a fast‑paced, team‑oriented environment.

Qualifications

• Experience serving high‑end or luxury clientele is preferred.
• Experience with cash handling, deposits, and reconciliations is a plus.
• Hospitality, luxury retail, or dealership operations background is beneficial.
• Self‑starter who works independently with strong time management.

Responsibilities

• Serve as the main administrative support for the store.
• Maintain a polished showroom and customer lounge; manage refreshments and displays.
• Reconcile daily credits and assist with monthly accounting tasks.
• Process deposits, organize paperwork in the DMS, and handle customer payments.
• Coordinate inventory, orders, and key control for new vehicle stock.

Skills

Luxury hospitality

Cash handling

Organization

Customer service

Excel

Independent work

Tools

DMS

Job description

Guest Experience Coordinator - Full or Part Time

At Genesis of Schererville, we’re looking for someone polished, organized, and proactive to help deliver an exceptional customer experience while keeping daily dealership operations running smoothly. This role is the main administrative support for the store and the face of our customer lounge, combining hospitality with office and accounting support to keep our showroom and lounge on brand and our paperwork accurate.

Who We’re Looking For

If you've worked in luxury hospitality, fine dining, high-end real estate, premium retail, or a front office where accuracy matters, this job will feel natural to you. You know how to make a guest feel taken care of, you notice when something is out of place, and you fix it without being asked. You're just as comfortable balancing a deposit as you are greeting a guest, and you can manage your own day without someone checking in on you.

Benefits

• $20–$22 per hour based on experience, plus a monthly customer satisfaction bonus
• Brand new, state of the art facility (Opened July 2026)
• Health insurance- Company contributes a portion to cost
• Dental, Vision, Voluntary Life, and LifeLock insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated

Responsibilities

• Serve as the main administrative support for the store
• Create and maintain a polished, welcoming showroom and customer lounge, including refreshments, décor, and television displays; check music station and volume throughout the store
• Monitor and replenish customer refreshments, keep lounge areas clean and presentable, and serve as a go‑to contact for guests with questions or directions
• Prepare check and cash deposits and enter deposits into our banking system
• Reconcile daily credit card transactions
• Assist with monthly accounting tasks, including coordinating inventory reconciliations
• Scan, organize, and upload repair orders, deal documents, and other paperwork into the dealership management system (DMS) the same day
• Manage accessory inventory, including ordering, receiving, display, and processing customer payments for accessory purchases
• Support new vehicle stock‑in, including check‑in, key tags, and key control
• Answer incoming calls as needed and make outbound calls to customers
• Oversee the cleaning company: check the details, confirm everything on the scope is done, and follow up on anything missed
• Manage office and lounge supply inventory and reorder before anything runs out
• Prepare and send customer thank‑you packages following vehicle purchases
• Assemble welcome bags for new employees' first day
• Assist with special projects and other office tasks as needed

Qualifications

• Experience serving high‑end or luxury clientele is preferred
• Experience with cash handling, deposits, and reconciliations; dealership office or accounting experience is a plus
• Previous experience in hospitality, luxury retail, customer service, or dealership operations is a plus
• Self‑starter who works independently, solves problems, and manages time efficiently
• Excellent communication and customer service skills
• Strong organizational skills, accuracy, and attention to detail
• Professional, polished demeanor with a hospitality‑focused mindset
• Comfortable balancing administrative responsibilities with hands‑on tasks and customer interaction
• Valid driver's license and a driving record that meets our insurance requirements
• Comfortable with Excel and able to learn dealership and banking systems

About Us

Webb Automotive is a family‑owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team‑oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!

Why this Opportunity Matters

Genesis buyers are sophisticated. They want transparency, someone who listens, and a real relationship. If you already know how to deliver that in another industry, you're ready.

Genesis embraces creation. Every drive deserves to be a discovery.