Guest Experience & Front Office Coordinator

Webb Automotive Group; Schererville (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Voluntary Life insurance

LifeLock insurance

Paid Time Off

401(k) with company matching

Paid Life Insurance

Job summary

Genesis of Schererville is hiring a Guest Experience Coordinator to blend hospitality with dealership administration. You’ll manage a welcoming lounge, handle deposits, and support daily operations to ensure a premium guest experience.

The role requires polished communication, organization, and independence, with hourly pay and a monthly customer satisfaction bonus. Training on dealership and banking systems is provided.

Qualifications

• Experience serving high-end or luxury clientele is preferred.
• Experience with cash handling, deposits, and reconciliations.
• Hospitality, luxury retail, customer service, or dealership operations background.
• Self-starter who can work independently and manage time efficiently.
• Excellent communication and customer service skills.
• Strong organization, accuracy, and attention to detail.
• Professional, polished demeanor with hospitality mindset.
• Valid driver's license and clean driving record.
• Comfortable with Excel and learning banking systems.

Responsibilities

• Serve as the main administrative support for the store.
• Maintain a polished showroom and customer lounge, including refreshments and décor.
• Monitor and replenish refreshments; assist guests with questions or directions.
• Prepare and record check and cash deposits; reconcile daily credit card transactions.
• Assist with monthly accounting tasks and inventory reconciliations.
• Scan and upload repair orders and documents into the DMS.
• Manage accessory inventory and process customer payments.
• Support new vehicle stock-in and inventory control.
• Answer calls and make outbound calls to customers.
• Oversee cleaning vendor and ensure scope is met.
• Manage office and lounge supply inventory.
• Prepare and send customer thank-you packages.
• Assemble welcome bags for new employees.
• Assist with special projects and other office tasks.

Skills

Cash handling

Customer service

Hospitality experience

Organization

Communication

Time management

Excel familiarity

Tools

DMS software

Job description

Genesis of Schererville is hiring a Guest Experience Coordinator to blend hospitality with dealership administration. You’ll manage a welcoming lounge, handle deposits, and support daily operations to ensure a premium guest experience.

The role requires polished communication, organization, and independence, with hourly pay and a monthly customer satisfaction bonus. Training on dealership and banking systems is provided.