Luxury Guest Experience & Office Coordinator

Webb Hyundai Merrillville; Schererville (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off

Dental insurance

Vision insurance

Voluntary Life

LifeLock insurance options

Paid Life Insurance

Brand new facility

Family owned

Job summary

Genesis of Schererville is hiring a Guest Experience Coordinator to deliver a polished, welcoming showroom experience while handling administrative and accounting tasks. You will balance hospitality with accuracy in deposits, reconciliations, and paperwork, all within a brand‑new, high‑end facility located in Schererville, IN.

The role emphasizes independent work, exceptional communication, and a proactive, guest‑focused approach.

Qualifications

• Experience serving high‑end or luxury clientele preferred.
• Experience with cash handling, deposits, and reconciliations; dealership office or accounting experience a plus.
• Hospitality, luxury retail, customer service, or dealership operations background is a plus.
• Self‑starter who works independently, solves problems, and manages time efficiently.
• Excellent communication and customer service skills.
• Strong organizational skills, accuracy, and attention to detail.
• Professional, polished demeanor with hospitality focus.
• Comfortable balancing administrative responsibilities with hands‑on tasks and customer interaction.

Responsibilities

• Serve as the main administrative support for the store.
• Create and maintain a polished, welcoming showroom and customer lounge, including refreshments, décor, and television displays; check music station and volume.
• Monitor and replenish customer refreshments, keep lounge areas clean and presentable, and serve as a go‑to contact for guests with questions or directions.
• Prepare check and cash deposits and enter deposits into our banking system.
• Reconcile daily credit card transactions.
• Assist with monthly accounting tasks, including coordinating inventory reconciliations.
• Scan, organize, and upload repair orders, deal documents, and other paperwork into the dealership management system (DMS) the same day.
• Manage accessory inventory, including ordering, receiving, display, and processing customer payments for accessory purchases.
• Support new vehicle stock‑in, including check‑in, key tags, and key control.
• Answer incoming calls as needed and make outbound calls to customers.
• Oversee the cleaning company: check the details, confirm everything on the scope is done, and follow up on anything missed.
• Manage office and lounge supply inventory and reorder before anything runs out.
• Prepare and send customer thank‑you packages following vehicle purchases.
• Assemble welcome bags for new employees' first day.
• Assist with special projects and other office tasks as needed.

Skills

Customer service

Cash handling

Organizational skills

Hospitality mindset

Excel

Tools

Excel

Job description

Genesis of Schererville is hiring a Guest Experience Coordinator to deliver a polished, welcoming showroom experience while handling administrative and accounting tasks. You will balance hospitality with accuracy in deposits, reconciliations, and paperwork, all within a brand‑new, high‑end facility located in Schererville, IN.

The role emphasizes independent work, exceptional communication, and a proactive, guest‑focused approach.