Bellman

Commonwealth Commercial; Norfolk, Northern (VA, KY); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Marriott Norfolk Waterside is seeking a Bellman-Valet to assist guests with luggage during arrival and departure and to manage parking and vehicle retrieval with courteous, safe service.

Responsibilities include maintaining guest relations, communicating with guests and team, resolving complaints, and staying informed about hotel services, hours, rates, and promotions. The role requires 24/7 coverage and strong English communication.

Qualifications

• High school diploma or GED or equivalent
• Basic computer skills and familiarity with Microsoft Office
• 1–2 years hospitality experience in a similar role
• Guest relations training preferred
• Strong English language and communication skills

Responsibilities

• Provide excellent customer service and maintain a professional demeanor.
• Communicate effectively with guests, management, and co-workers.
• Resolve guest complaints to ensure satisfaction.
• Know hotel features, hours, rates, promotions, and arrivals/departures.
• Maintain guest information and occupancy status in hotel systems.
• Maintain knowledge of equipment operation and safety.
• Document guest calls/requests for Bell Staff.
• Ensure lobby, Bell Desk, and luggage storage areas are clean and organized.

Skills

Customer service

Communication skills

English language proficiency

Microsoft Office

Hotel systems familiarity

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel systems

Job description

Job Details

Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA 23510

Salary Range: $14.00 - $14.00 Hourly

POSITION OVERVIEW

The Bellman-Valet will assist guests with luggage during the arrival and departure process. The Bellman-Valet is also responsible for parking and retrieving guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel's standards. Within certain environments, his duties may overlap with those of the concierge. This industry functions seven (7) days a week, twenty-four (24) hours a day.

EDUCATION & EXPERIENCE

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Prefer 1-2 years' experience in hospitality industry in similar position.
• Previous guest/customer relations training preferred.
• Good understanding of the English language and good communication skills both written and verbal.

JOB RESPONSIBILTIES

• Provide excellent customer service and maintain a professional demeanor, always maintain positive guest relations and guest confidentiality.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Have knowledge of hotel services, features and amenities.
• Maintain all guest information and hotel occupancy status using hotel operating systems
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain security and accurate record of all guest room/vehicle keys issued to Bell/Door Staff. Document guest calls/requests for Bell Person assistance.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.
• Assist Front Desk staff with guest room tours and coordinate group luggage requirements.
• Assists in handling emergencies in order to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

QualificationsPHYSICAL REQUIREMENTS:

• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Work environment - lobby, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• Must be able to stand and exert well-paced mobility for lengthy periods of time.