Bellman

Columbia Sussex; Arlington, Northern (VA, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Columbia Sussex in Arlington, VA is seeking a friendly Bellman to join our hotel team. You will assist guests with luggage, escort them to their rooms, and help ensure a welcoming arrival and smooth departure experience.

Greet guests promptly, provide information on services and local attractions, and coordinate with the front desk and housekeeping to maintain guest satisfaction. A professional appearance and flexible hours, including weekends and holidays, are required.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage safely.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of the Arlington, VA area is a plus.

Responsibilities

• Greet guests promptly and courteously upon arrival and departure.
• Assist guests with their luggage to and from guest rooms and vehicles.
• Provide information about hotel services, amenities, and local attractions.
• Escort guests to their rooms and provide a brief overview of room features.
• Coordinate with front desk and housekeeping to ensure guest satisfaction.
• Maintain cleanliness and organization of the lobby and bell stand area.
• Respond promptly to guest requests and inquiries.
• Assist with valet parking and transportation arrangements as needed.

Skills

Excellent communication

Interpersonal skills

Customer service

Lifting heavy luggage

Education

High school diploma or equivalent

Job description

We are seeking a friendly and professional Bellman to join our team in Arlington, VA. The ideal candidate will provide exceptional guest service by assisting with luggage, escorting guests to their rooms, and ensuring a welcoming and smooth arrival and departure experience.

Key Responsibilities

• Greet guests promptly and courteously upon arrival and departure.
• Assist guests with their luggage to and from guest rooms and vehicles.
• Provide information about hotel services, amenities, and local attractions.
• Escort guests to their rooms and provide a brief overview of room features.
• Coordinate with front desk and housekeeping to ensure guest satisfaction.
• Maintain cleanliness and organization of the lobby and bell stand area.
• Respond promptly to guest requests and inquiries.
• Assist with valet parking and transportation arrangements as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality or customer service is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage safely.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of the Arlington, VA area is a plus.