Bellman

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Commonwealth Lodging Management LLC in Norfolk, VA is seeking a Bellman-Valet to assist guests with luggage during arrival and departure, park and retrieve vehicles, and deliver courteous service according to hotel standards. This role requires a high school diploma or GED, basic computer skills, and hospitality experience.

You will maintain guest confidentiality and support front desk colleagues as needed.

Qualifications

• High School Graduate or GED or Work Equivalent
• Computer skills required; familiarity with Microsoft Office preferred
• Experience in hospitality industry preferred

Responsibilities

• Provide excellent customer service and maintain a professional demeanor
• Maintain guest relations and guest confidentiality
• Assist with luggage for arrivals/departures and coordinate group luggage requirements
• Assist front desk with tours and emergencies to protect guests and property
• Maintain knowledge of hotel services, hours, rates, and promotions
• Document guest calls/requests and manage keys securely

Skills

Guest relations

Customer service

Communication skills

English proficiency

Mobility/physical stamina

Education

High School Diploma / GED

Work-equivalent experience

Tools

Hotel systems

Microsoft Office

Job description

POSITION OVERVIEW: The Bellman-Valet will assist guests with luggage during the arrival and departure process. The Bellman-Valet is also responsible for parking and retrieving guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards. Within certain environments, his duties may overlap with those of the concierge. This industry functions seven (7) days a week, twenty-four (24) hours a day.EDUCATION & EXPERIENCE:High School Graduate or General Education Degree (GED): or Work EquivalentComputer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferredPrefer 1-2 years’ experience in hospitality industry in similar position.Previous guest/customer relations training preferred.Good understanding of the English language and good communication skills both written and verbal.JOB RESPONSIBILTIES:Provide excellent customer service and maintain a professional demeanor, always maintain positive guest relations and guest confidentiality.Satisfactorily communicate with guests, management and co-workers to their understanding.Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members.Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.Have knowledge of hotel services, features and amenities.Maintain all guest information and hotel occupancy status using hotel operating systemsMaintain complete knowledge of correct maintenance and use of equipment. Use equipmentonly as intended.Maintain security and accurate record of all guest room/vehicle keys issued to Bell/Door Staff. Document guest calls/requests for Bell Person assistance.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.Assist Front Desk staff with guest room tours and coordinate group luggage requirements.Assists in handling emergencies in order to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.PHYSICAL REQUIREMENTS:Exert physical effort in lifting/transporting at least 50 pounds.Push/pull carts and other equipment up to 250 pounds.Endure various physical movements throughout the work areas.Work environment – lobby, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settingsMust be able to stand and exert well-paced mobility for lengthy periods of time.