Premium Experience & Events Assistant

AMB Sports & Entertainment; Mercedes (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

AMB Sports & Entertainment, based at Mercedes-Benz Stadium in Atlanta, seeks a Premium Services Seasonal Assistant to manage Premium Members during NFL and MLS events. The role focuses on delivering first‑class service, relationship building, and proactive communication in a fast-paced environment.

Reporting to the Manager, Premium Services, you will support account management, renewals, and on-site operations while ensuring a seamless guest experience from October 2026 through August 2027.

Qualifications

• Degree in Sports Management, Hospitality, Business, or related field preferred.
• Experience in customer service, hospitality, or event operations is a plus.
• Familiarity with Archtics and CRM platforms; proficiency in MS Office.

Responsibilities

• Develop and maintain relationships with Premium Members via phone, email, and in-person interactions.
• Deliver service related to renewals, benefits, retention, ticketing, and account management.
• Assist with event-day operations and liaise between Premium Members and stadium operations.
• Identify, troubleshoot, and resolve issues with quick judgment.
• Assist with special projects, reporting, and other tasks.

Skills

Professionalism

Communication

Attention to Detail

Team Player

Flexibility

Customer Service

Education

Degree in Sports Management/Hospitality/Business

Tools

Archtics

CRM platforms

Microsoft Office

Job description

AMB Sports & Entertainment, based at Mercedes-Benz Stadium in Atlanta, seeks a Premium Services Seasonal Assistant to manage Premium Members during NFL and MLS events. The role focuses on delivering first‑class service, relationship building, and proactive communication in a fast-paced environment.

Reporting to the Manager, Premium Services, you will support account management, renewals, and on-site operations while ensuring a seamless guest experience from October 2026 through August 2027.