Premium Delivery & Customer Experience Specialist

Avis Budget Group; Fort Lauderdale (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bi-weekly hourly wage

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account

401k

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Fort Lauderdale to deliver premium, personalized service from delivery to pickup. You will ensure a seamless experience, coordinating logistics with the team and communicating with customers via phone, text, email and app to meet special requests and locations.

The role requires at least 1 year in customer service, a valid driver’s license, and the ability to work outdoors in varying conditions.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours not limited to evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.
• On‑Site Requirement: This position requires regular, on‑site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication

Mobility & driving

Multitasking

Job description

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Fort Lauderdale to deliver premium, personalized service from delivery to pickup. You will ensure a seamless experience, coordinating logistics with the team and communicating with customers via phone, text, email and app to meet special requests and locations.

The role requires at least 1 year in customer service, a valid driver’s license, and the ability to work outdoors in varying conditions.