Premium Club Operations Lead — Remote Events

Compass Group USA; Austin (TX); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Instapay

Health and Wellness Program

Employee Assistance Program

Job summary

Compass Group USA is seeking a Premium Club Supervisor for Q2 Stadium in Austin to oversee premium club food and beverage operations during events. You will lead front-line teams, ensure exceptional service, and uphold high standards of hospitality across venues.

The role collaborates with culinary, beverage, and operations teams to ensure seamless event execution and guest satisfaction. A strong focus on safety, sanitation, and accurate reporting is essential.

Qualifications

Responsibilities

• Supervise daily operations within assigned premium club locations.
• Lead, coach, and support servers, bartenders, food runners, cashiers, and support staff.
• Ensure guests receive exceptional hospitality and timely service throughout events.
• Monitor food and beverage quality, presentation, and service standards.
• Assist with staffing assignments, break coverage, and operational readiness.
• Address guest concerns and resolve service issues professionally and promptly.
• Ensure compliance with food safety, alcohol service, sanitation, and company policies.
• Monitor inventory levels and communicate operational needs to management.
• Conduct pre-event walkthroughs and ensure club areas are properly stocked and prepared.
• Support opening and closing procedures, including documentation and operational reporting.
• Collaborate with culinary, warehouse, and premium hospitality teams to ensure seamless event execution.
• Maintain a clean, safe, and organized work environment.

Job description

Compass Group USA is seeking a Premium Club Supervisor for Q2 Stadium in Austin to oversee premium club food and beverage operations during events. You will lead front-line teams, ensure exceptional service, and uphold high standards of hospitality across venues.

The role collaborates with culinary, beverage, and operations teams to ensure seamless event execution and guest satisfaction. A strong focus on safety, sanitation, and accurate reporting is essential.