Premium Client Experience Concierge (Flexible Hours)

London Jewelers; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with employer matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

London Jewelers in New York is seeking a Concierge to deliver a World Class Client Experience. You will welcome clients, engage with exceptional communication, and facilitate unique experiences using hospitality and client interests.

The role requires presenting well, strong organizational skills, ability to multitask, and a professional approach. You will support the client journey and work within a high-performing team, with benefits including health, dental, and 401(k).

Qualifications

• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills techniques.
• Experience of working within a high performing team.
• IT literate.
• Flexible/adaptable to change.
• Confidentiality at the highest level.
• A professional approach at all times.
• Excellent organizational skills.
• Able to multitask.

Responsibilities

• The Client Experience Hostess ensures the delivery of a World Class Client Experience to all clients.
• Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills.
• Our Client Experience Hostess is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality.
• They will be well presented and have a positive 'can do' attitude that is infectious both to the client and colleagues alike.
• The Client Experience Hostess will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a 'World Class Client Experience'
• Ensure clients are welcomed in a timely manner
• Use CRM to facilitate unique client experiences based on individual client interests
• Support in all aspects of the client experience and individual client journey and above all else keep clients needs first

Skills

Exceptional communication

Client relationships

World class CX

Selling skills

Team collaboration

IT literacy

Adaptability

Discretion

Professionalism

Organizational skills

Multitasking

Job description

London Jewelers in New York is seeking a Concierge to deliver a World Class Client Experience. You will welcome clients, engage with exceptional communication, and facilitate unique experiences using hospitality and client interests.

The role requires presenting well, strong organizational skills, ability to multitask, and a professional approach. You will support the client journey and work within a high-performing team, with benefits including health, dental, and 401(k).