Premium Cigar Sales & Guest Experience Specialist

Casa-De-Montecristo; Mooresville (NC); Presencial; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

Casa de Montecristo is seeking a Sales Associate to create world-class guest experiences in our cigar lounge and humidor. You will build relationships, demonstrate product features, and drive sales to meet KPIs as part of a collaborative team.

You will maintain product knowledge, support store operations, and uphold brand standards in a fast-paced environment. This role requires flexibility to work nights, weekends, and holidays, with a focus on safety and exceptional customer service.

Formación

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to changing business conditions.

Responsabilidades

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Build relationships with customers and effectively communicate product features and promotional information.
• Aim to exceed sales and KPI goals as part of a collaborative team.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in store operations and execute corporate initiatives efficiently.

Conocimientos

Interpersonal skills

POS skills

Cigar knowledge

Team player

Flexible schedule

Descripción del empleo

Casa de Montecristo is seeking a Sales Associate to create world-class guest experiences in our cigar lounge and humidor. You will build relationships, demonstrate product features, and drive sales to meet KPIs as part of a collaborative team.

You will maintain product knowledge, support store operations, and uphold brand standards in a fast-paced environment. This role requires flexibility to work nights, weekends, and holidays, with a focus on safety and exceptional customer service.