Sales Associate

TABACALERA USA Inc.; Southfield (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

Casa de Montecristo in Michigan is seeking a Sales Associate to deliver a world-class guest experience in our humidor and lounges. You will build relationships, promote products, and drive sales as part of a collaborative team.

This role emphasizes product knowledge, flexible scheduling including nights and weekends, and a strong work ethic to uphold brand standards. Join us to contribute to a premium tobacco retail environment with customer service focus.

Qualifications

• Prior experience in a retail, hospitality or service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (nights, weekends, holidays).
• Exceptional interpersonal skills.
• Hands-on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to changing conditions with energy and accountability.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills, serving as a brand ambassador.
• Build relationships with customers and effectively communicate product features, benefits, and promotions.
• Drive sales and KPI results as part of a collaborative store team.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store and execute corporate initiatives efficiently.
• Follow store SOPs and state and local regulations, maintaining brand standards.

Skills

Retail experience

Customer service

POS systems

Cigar knowledge

Team player

Tools

Point of Sale (POS) systems

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as sta te and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous e xperience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.