VIP Casino Host: Guest Loyalty & Events

Boyd Gaming; Amelia (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Boyd Gaming in Amelia, LA is seeking a Casino Host to maintain and grow our guest database by delivering exceptional service and personalized attention. You will engage with guests on the casino floor, sign up new members, and coordinate events to boost loyalty and frequency.

Responsibilities include building a base of premium players, responding to guest requests, and supporting marketing efforts. Flexibility in schedule and strong communication are essential.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Casino Host experience preferred.
• One to three years experience in customer service, preferably in the gaming industry.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Maintain and cultivate relationships with current database customers to increase loyalty.
• Be available to guests on the casino floor to generate new member sign ups and attend to guest needs.
• Recruit players through direct sales activities and events.
• Develop a base of players with personal attention and quality service.
• Represent the company in public relations and marketing efforts to generate new and repeat business.

Skills

Customer service

Oral and written communication

Leadership

Interpersonal skills

Flexibility

Office software

Player tracking systems

Education

Bachelor’s degree or equivalent

Tools

Player tracking systems

Databases

Spreadsheets

Presentations

E-mail systems

Job description

Boyd Gaming in Amelia, LA is seeking a Casino Host to maintain and grow our guest database by delivering exceptional service and personalized attention. You will engage with guests on the casino floor, sign up new members, and coordinate events to boost loyalty and frequency.

Responsibilities include building a base of premium players, responding to guest requests, and supporting marketing efforts. Flexibility in schedule and strong communication are essential.