VIP Casino Guest Relations Host

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas seeks a Customer Relationship Specialist to maintain and grow our database of guests. You will nurture relationships with core players, drive retention, and support marketing events through telemarketing, direct outreach, and exceptional service.

The role emphasizes personalized attention, timely responses, and adherence to gaming regulations, with opportunities to advance within a dynamic casino entertainment company.

Qualifications

• Bachelor’s Degree or equivalent work experience in a related field.
• Three years experience in customer service, preferably in the gaming industry.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in Microsoft Office applications, and player tracking systems. Salesforce experience a plus
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Develop/Maintain a base of assigned players and ensure each receives personal attention and quality service, in accordance with the company’s established strategies and guidelines
• Recruit/Maintain high-level players through a variety of activities including, but not limited to; direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
• Continuously develop and sustain personalized relationships with guests, with focus on premium players.
• Respond to guest requests and inquiries or concerns in a calm, prompt, and courteous manner.
• Issue complimentary services consistent with company and department policies.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company at both on- and off-site events, generating new and maintaining current guest relationships.
• Miscellaneous duties as assigned.

Skills

Oral & written communication

Leadership

Customer service

Interpersonal skills

Flexibility

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Salesforce

Player tracking systems

Job description

Boyd Gaming Corporation in Las Vegas seeks a Customer Relationship Specialist to maintain and grow our database of guests. You will nurture relationships with core players, drive retention, and support marketing events through telemarketing, direct outreach, and exceptional service.

The role emphasizes personalized attention, timely responses, and adherence to gaming regulations, with opportunities to advance within a dynamic casino entertainment company.