Casino Host: Elite Guest Relations & Player Promotions

Boyd Gaming; Las Vegas (NV); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

Boyd Gaming is seeking a guest services professional for its Las Vegas properties. You will interact with guests, recruit new players, and manage communications to promote loyalty and repeat visits.

The role emphasizes exceptional customer service, ability to explain promotions, room types, and club benefits while supporting promotional events on the gaming floor.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong verbal and written communication skills.
• Ability to build and maintain guest relationships.
• Must be able to stand/walk for extended periods.
• Knowledgeable about gaming regulations.
• Flexibility to work varied hours.

Responsabilités

• Interact with and provide exceptional service to guests.
• Recruit new players through verbal communication on the gaming floor.
• Build and enhance existing customer relationships via phone and written correspondence.
• Assist in promotional events, issue comps based on established guidelines.
• Maintain rapport with guests and communicate with management.

Connaissances

Customer service

Verbal communication

Written communication

Relationship building

Flexibility

Outils

Microsoft Office (Word & Excel)

Casino systems

Description du poste

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Interact with and provide exceptional service to established guests to enhance the guest’s experience. Actively recruit new players through verbal communication on the gaming floor. Build and enhance existing customer relationships via telephone and written correspondence. Assist in promotional events, issue comps based on established guidelines.

Job Functions

• Develop and maintain rapport with guests, coworkers, and other departments.
• Respond to customer questions, inquiries, complaints, requests, and needs.
• Interact with customers to promote increased play and repeat business.
• Provide information to guests regarding credit policies, Player’s Club details, promotions, special events, room types, and availability.
• Maintain and build ongoing relationships with rated players via telephone and direct mail.

Communicate consistently with table games management to ensure accurate player evaluation and status.

Qualifications

• Must be at least 21 years of age.
• Prior experience in a similar position strongly preferred.
• Must be able to stand and walk for extended periods of time.
• Must have exceptional customer relation skills, particularly verbal and written.
• Knowledgeable about applicable gaming and other regulations.
• Must be able to work flexible hours
• Must be computer literate, particularly with Microsoft Office (Word and Excel) and be able to learn various casino systems.

Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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