Casino Host - VIP Guest Relations & Loyalty

Boyd Gaming

Las Vegas (NV)

On-site

USD 44,000 - 70,000

Full time

6 days ago

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Job summary

Boyd Gaming Corporation seeks a casino host to maintain and grow our guest database by delivering exceptional service on the casino floor and cultivating loyalty. You will drive sign-ups, respond to requests, and recruit players through direct sales and events.

Responsibilities include providing personalized service to a base of guests, issuing complimentary services per guidelines, and participating in marketing activities to foster one-on-one relationships and premium player growth.

Qualifications

Bachelor’s Degree or equivalent work experience in a related field.
Casino Host experience preferred.
One to three years experience in customer service, preferably in the gaming industry.
Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
Must be flexible in work schedule.
Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

Be available to guests on the casino floor to generate new member sign ups, increase rated play, and attend to guests’ needs and special requests.
Issue complimentary services consistent with company guidelines.
Respond to guests’ requests, questions, and concerns.
Recruit players through a variety of direct sales activities such as direct mail, telemarketing referrals, guest visitation, and on- and off-site events.
Develop a base of players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies.
Continuously develop and sustain personalized relationships with guests, with increased focus on premium players.
Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company.