Premium Auto Service Manager - Lead, Profit & Satisfaction

Kia of Cartersville; Cartersville (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based incentives

Health, dental, vision, 401(k)

Career advancement

Job summary

Kia of Cartersville in Georgia is seeking a seasoned Service Manager to lead our high-volume service department in a premium environment. You will drive operational excellence, customer satisfaction, and profitability while upholding the dealership’s standards.

You will oversee daily workflow, hire and mentor service advisors and technicians, manage the department budget, monitor KPIs, and ensure warranty compliance.

Qualifications

• 5+ years of progressive experience in automotive service management, preferably in a luxury or premium dealership.
• Proven track record of achieving service department sales and profitability goals.
• Strong leadership and team-building skills with the ability to mentor and develop staff.
• Excellent customer service orientation and interpersonal communication skills.
• Proficiency with DMS and Microsoft Office Suite.
• ASE certifications or manufacturer-specific training preferred.
• Bachelor’s degree in business, automotive technology, or a related field preferred but not required.

Responsibilities

• Oversee daily operations of the service department, ensuring efficient workflow and high productivity.
• Hire, train, motivate, and manage service advisors, technicians, and support staff.
• Develop and manage the department budget, controlling costs while maximizing profitability.
• Maintain exceptional customer satisfaction scores through proactive issue resolution and relationship building.
• Ensure compliance with manufacturer warranty standards, safety protocols, and dealership policies.
• Monitor key performance indicators (KPIs) including sales, retention, and efficiency metrics.
• Collaborate with sales and parts departments to optimize overall dealership performance.

Skills

Service management

Leadership

Customer service

DMS proficiency

Education

Bachelor's degree in business or automotive technology

Tools

Dealership Management System (DMS)

Job description

Kia of Cartersville in Georgia is seeking a seasoned Service Manager to lead our high-volume service department in a premium environment. You will drive operational excellence, customer satisfaction, and profitability while upholding the dealership’s standards.

You will oversee daily workflow, hire and mentor service advisors and technicians, manage the department budget, monitor KPIs, and ensure warranty compliance.