BDC Associate - Auto Fixed Ops: Service Appointments

Momentum BMW; Virginia (MN); On-site; USD 38,000 - 56,000; Full time

Job summary

Momentum BMW is seeking a results-oriented coordinator to support our customer service operations. The role involves responding to internet inquiries, accurately entering data into the CRM, generating service appointments, and conducting phone surveys to gauge customer preferences and satisfaction.

The ideal candidate will work well in a fast-paced environment, be a strong communicator, and demonstrate proficiency with MS Office and CRM tools.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

MS Office

Independent work

Team collaboration

Call center experience

Time management

Reading regulations

Tools

CRM software

MS Office

Job description

Momentum BMW is seeking a results-oriented coordinator to support our customer service operations. The role involves responding to internet inquiries, accurately entering data into the CRM, generating service appointments, and conducting phone surveys to gauge customer preferences and satisfaction.

The ideal candidate will work well in a fast-paced environment, be a strong communicator, and demonstrate proficiency with MS Office and CRM tools.