Service BDC Associate - Long Beach BMW

Sonic Automotive; Long Beach (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Advancement opportunities

Job summary

Sonic Automotive seeks a Service BDC Agent in Long Beach, CA, to generate service appointments for customers contacting the dealership online. The role includes cashier duties and requires strong customer service skills.

Responsibilities include prompt, professional responses, CRM data entry, and accurate documentation. Training will cover all products, services, inventory, and financing programs to support customers effectively.

Qualifications

• Authorized to work in the USA.
• Pass pre-employment testing including background checks, MVR, drug test, and valid driver’s license.

Responsibilities

• Respond to customer inquiries promptly and professionally to generate service appointments.
• Use CRM to manage inquiry flow and update customer files.
• Enter customer data accurately into the CRM.
• Generate and schedule service appointments.
• Prepare reports and documentation in a timely manner.
• Learn products, services, inventory, and financing incentives.

Skills

Customer service

Communication

Time management

Teamwork

Job description

Job Description

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

_ This role will also consist of cashier duties._

Duties and Responsibilities

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Qualifications

Preferred

• Previous experience in a high-volume call center environment and/or commission driven role.
• At least 2-3 years of previous high level customer / hospitality level service.
• Excellent interpersonal and communication skills.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Required

• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.

Additional Information

(The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00.)

• Annual Income Earnings from $48,000 to $60,000 +

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career . From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

_ All your information will be kept confidential according to EEO guidelines._

Compensation:
$48,000-$48,000 per year