Mercedes-Benz Service Consultant / Advisor

Mercedes-Benz; Fort Walton Beach (FL); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Competitive pay with incentives

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Mercedes-Benz training opportunities

Career advancement opportunities

Employee discounts on vehicles, parts,

Job summary

Mercedes-Benz of Fort Walton Beach is seeking an experienced Automotive Service Consultant / Advisor to join our service team. You will greet customers, document concerns, create repair orders, and communicate needs to technicians to deliver the Mercedes-Benz ownership experience.

The role emphasizes accurate estimates, clear communication, and building long-term customer loyalty. Mercedes-Benz of Fort Walton Beach offers competitive compensation with incentives, comprehensive benefits, and

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs clearly to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs, maintenance services, and vehicle service history.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments as needed.
• Resolve customer concerns professionally while ensuring complete customer satisfaction.
• Deliver an exceptional Mercedes-Benz ownership experience that builds long-term customer loyalty.
• Meet dealership performance goals related to customer satisfaction, sales, and productivity.

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

Tools

CDK

Xtime

Job description

Description

Are you dependable, customer-focused, and ready to take your automotive career to the next level? Mercedes-Benz of Fort Walton Beach is looking for an experienced Automotive Service Consultant / Advisor to join our growing team.

As an authorized Mercedes-Benz dealership, we are committed to delivering an exceptional ownership experience through outstanding customer service, expert vehicle care, and luxury automotive excellence. Our team is built on integrity, professionalism, and continuous improvement, providing an environment where motivated individuals can thrive and build a rewarding career.

If you're passionate about helping customers and enjoy working in a fast-paced, performance-driven environment, we'd love to hear from you.

Responsibilities

• Greet customers promptly and schedule service appointments.


• Listen to and document customer concerns accurately.


• Create detailed repair orders and communicate repair needs clearly to technicians.


• Translate customer concerns into standard automotive repair terminology.


• Explain recommended repairs, maintenance services, and vehicle service history.


• Provide accurate estimates for repair costs and completion times.


• Maintain regular communication with customers throughout the repair process.


• Coordinate parts ordering and schedule follow-up appointments as needed.


• Resolve customer concerns professionally while ensuring complete customer satisfaction.


• Deliver an exceptional Mercedes-Benz ownership experience that builds long-term customer loyalty.


• Meet dealership performance goals related to customer satisfaction, sales, and productivity.

Benefits

• Competitive compensation with performance incentives.


• Medical, dental, and vision insurance.


• 401(k) with company match.


• Paid vacation and holidays.


• Ongoing Mercedes-Benz and dealership training opportunities.


• Career advancement opportunities within ZT Automotive.


• Employee discounts on vehicles, parts, and service.


• Supportive team environment with opportunities for long-term growth.

Requirements

• Previous Automotive Service Advisor / Consultant experience required.


• Mercedes-Benz experience preferred but not required.


• Valid driver's license with a clean driving record.


• CDK and Xtime experience preferred.


• Excellent communication and customer service skills.


• Strong organizational and multitasking abilities.


• Professional appearance and positive attitude.


• Ability to thrive in a fast-paced dealership environment.


• Basic computer proficiency and the ability to learn dealership software.

Salary Description

$75,000 - $150,000+ annually