Premium Auto Service Advisor - Elevate Customer Experience

Group1 Automotive, Inc.; Columbus (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training

Job summary

Group 1 Automotive in Columbus, GA is seeking a high-performing Automotive Service Advisor to join our team. You will greet customers, gather vehicle information, and build rapport to deliver a premium service experience.

You will generate accurate repair estimates, communicate timelines, answer service calls, and schedule appointments while following warranty guidelines and driving CSI scores. This role offers competitive pay, comprehensive benefits, ongoing training, and opportunities for

Qualifications

• Minimum 1 year of Service Advisor experience is required.
• CDK, Xtime, and TSD experience preferred.
• Strong product knowledge and customer service focus.
• Attention to detail and effective communication skills.
• Basic computer skills and ability to use dealership software.
• Desire to provide an exceptional client experience.
• High school diploma or equivalent and valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specs.
• Generate and provide customers with complete, accurate repair estimates.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow up with customers to encourage return visits and CSI improvements.
• Follow manufacturer warranty guidelines and dealership procedures.
• Work with honesty to meet CSI goals and protect customer information.

Skills

Customer service

Interpersonal skills

Attention to detail

Computer skills

Communication

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Group 1 Automotive in Columbus, GA is seeking a high-performing Automotive Service Advisor to join our team. You will greet customers, gather vehicle information, and build rapport to deliver a premium service experience.

You will generate accurate repair estimates, communicate timelines, answer service calls, and schedule appointments while following warranty guidelines and driving CSI scores. This role offers competitive pay, comprehensive benefits, ongoing training, and opportunities for