Automotive Service Advisor: Growth & Training

Group 1 Automotive; Columbus (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life/Disability

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and advancement opportunities

Job summary

Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team in Columbus, GA. The role focuses on delivering outstanding service, promoting trust, and driving a performance-driven environment.

You'll greet customers, obtain vehicle information, provide repair estimates, schedule service, and ensure CSI targets are met. Our benefits include health, dental, vision, 401(k) with match, PTO, stock purchase plan, and employee vehicle programs.

Qualifications

• Minimum 1 year of Service Advisor experience
• CDK, Xtime, and TSD experience preferred
• Product knowledge
• Attention to detail and interpersonal skills
• Must have a valid driver's license
• High School Diploma or Equivalent

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Comply with all federal, state and local laws, and company policy, regarding safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Skills

Interpersonal communication

Attention to detail

Basic computer skills

Customer service orientation

Strong work ethic

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team in Columbus, GA. The role focuses on delivering outstanding service, promoting trust, and driving a performance-driven environment.

You'll greet customers, obtain vehicle information, provide repair estimates, schedule service, and ensure CSI targets are met. Our benefits include health, dental, vision, 401(k) with match, PTO, stock purchase plan, and employee vehicle programs.