Automotive Service Advisor - Growth, Training & Benefits

Regal Auto; Roswell (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental coverage

Vision coverage

Life insurance

401(k) plan

Training programs

Employee discounts

Financial planning

Paid vacation

Well-being program

Job summary

Regal Nissan in Roswell, GA is seeking a motivated Service Advisor to join our customer-focused team. You will guide customers through vehicle maintenance, explain recommended services, and provide accurate estimates and timelines.

You will coordinate with the service department to ensure timely repairs, upsell appropriate maintenance, and keep detailed records of all customer interactions. A strong emphasis on communication and automotive knowledge is essential to success.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership is preferred.
• Strong communication and interpersonal skills.
• Ability to explain technical information clearly.
• Excellent customer service and problem-solving skills.
• Knowledge of automotive systems and repair processes.
• Familiarity with dealership service software is a plus.
• HS Diploma and/or automotive certifications are advantageous.
• Must have a valid driver's license and pass background & drug screening.

Responsibilities

• Greet customers and assess service needs in a friendly, professional manner.
• Consult with customers to understand vehicle concerns and recommended services.
• Communicate repair estimates and timelines clearly to customers.
• Coordinate with the service department to ensure timely repairs.
• Keep customers updated on vehicle status and address questions.
• Upsell maintenance packages as appropriate.
• Maintain detailed records of customer interactions and service transactions.

Skills

Communication skills

Customer service

Explain technical info

Automotive knowledge

Dealership software

Education

HS Diploma

Automotive certifications

Tools

Service software

Job description

Regal Nissan in Roswell, GA is seeking a motivated Service Advisor to join our customer-focused team. You will guide customers through vehicle maintenance, explain recommended services, and provide accurate estimates and timelines.

You will coordinate with the service department to ensure timely repairs, upsell appropriate maintenance, and keep detailed records of all customer interactions. A strong emphasis on communication and automotive knowledge is essential to success.