Automotive Service Advisor — Top Pay & Benefits

Main Street Auto; Covington (GA); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Covington, GA is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, managing their maintenance and repair needs while delivering a positive experience.

Responsibilities include greeting customers, documenting concerns, scheduling service, gathering vehicle history, advising on services, preparing estimates, obtaining approvals, and creating repair orders.

Qualifications

• High school diploma or equivalent.
• Automotive education or certification is a plus.
• Multitasking is a must.
• Write RO's and have the ability to sell work.
• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Skills

Excellent communication

Multitasking

Customer-oriented mindset

Time management

Education

High school diploma

Automotive education/certification

Tools

Automotive software

Job description

Main Street Auto in Covington, GA is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, managing their maintenance and repair needs while delivering a positive experience.

Responsibilities include greeting customers, documenting concerns, scheduling service, gathering vehicle history, advising on services, preparing estimates, obtaining approvals, and creating repair orders.