Automotive Service Advisor Rocco's European Garage| No Weekends!

Main Street Auto; Roswell (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Main Street Auto in Roswell, GA is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering a positive experience from intake to completion.

Responsibilities include greeting customers, scheduling and confirming service, preparing detailed estimates, obtaining approvals, and maintaining accurate service records to ensure top-notch customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to explain vehicle issues clearly to customers.
• Experience with automotive service processes a plus.
• Familiarity with automotive software and systems is a plus.

Responsibilities

• Greet customers and serve as the main point of contact.
• Coordinate service appointments and communicate with technicians.
• Prepare accurate cost estimates for parts and labor and obtain customer approvals.
• Create and manage repair orders and maintain service records.
• Follow up with customers to ensure satisfaction.

Skills

Customer communication

Interpersonal skills

Organizational skills

Time management

Technical automotive knowledge

Computer skills / software

Education

High school diploma or equivalent

Job description

Rocco's European Garage Roswell, GA

Why come work for Main Street Auto?

Earn Industry-Leading Pay

Enjoy Exceptional Benefits

Unlock Endless Career Growth Opportunities

At Rocco's European Garage, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

Hours:

7:00AM-5:00PM (Monday-Friday)

Responsibilities:

1. Customer Interaction:

- Greet customers and provide a warm, friendly, and professional atmosphere.

- Act as the main point of contact for customers, understanding their concerns and requirements.

- Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

2. Service Coordination:

- Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.

- Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.

- Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

3. Cost Estimation and Approval:

- Prepare accurate and detailed cost estimates for parts, labor, and additional services required.

- Explain cost estimates to customers, providing clear and understandable explanations.

- Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

- Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.

- Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.

- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

5. Customer Satisfaction:

- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.

- Handle customer complaints professionally and elevate as necessary to resolve them effectively.

- Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

- High school diploma or equivalent (additional automotive education or certification is a plus).

- Proven experience as a Service Advisor in the automotive industry or a related field.

- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.

- Strong organizational and time management abilities to handle multiple tasks efficiently.

- Sound technical knowledge of automotive systems and repairs.

- Proficient computer skills and familiarity with automotive software and systems.

- Ability to work in a fast-paced environment while maintaining attention to detail.

- Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: [e-mail]