Premium Auto Service Advisor: Customer Experience Leader

Audi Concord

San Rafael (CA)

On-site

USD 33,000 - 134,000

Full time

2 days ago

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Benefits offered by this job

Competitive wages with monthly pay

Medical, dental, & vision benefits

PTO and paid holidays

401K with employer match

Employee discounts on vehicles, parts,

Career growth opportunities

Life insurance

Job summary

Sunwise Automotive Group in Marin, CA, is seeking a Service Advisor for Marin Subaru to deliver a premium customer experience in service. You will manage service orders, communicate timelines, and support technicians while advocating for customer satisfaction.

Requirements include 2-3 years in a service advisory role, CDK experience, and strong communication. The role offers a comprehensive benefits package, competitive monthly pay, and opportunities for career growth.

Qualifications

Minimum 2-3 years’ experience in a service advisor role.
Highline dealership experience preferred.
Excellent follow-through and customer satisfaction track record.

Responsibilities

Establish and maintain strong relationships with customers to encourage repeat business.
Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
Provide concierge support for owner inquiries, in person or by phone.
Oversee warranty administration and supervise service department.
Distribute work between technicians and answer technical questions.
Communicate repair timelines clearly and follow up on changes.