Service Advisor

Audi Concord; San Rafael (CA); On-site; USD 33,000 - 134,000; Full time

Benefits offered by this job

Competitive wages with monthly pay

Medical, dental, & vision benefits

PTO and paid holidays

401K with employer match

Employee discounts on vehicles, parts,

Career growth opportunities

Life insurance

Job summary

Sunwise Automotive Group in Marin, CA, is seeking a Service Advisor for Marin Subaru to deliver a premium customer experience in service. You will manage service orders, communicate timelines, and support technicians while advocating for customer satisfaction.

Requirements include 2-3 years in a service advisory role, CDK experience, and strong communication. The role offers a comprehensive benefits package, competitive monthly pay, and opportunities for career growth.

Qualifications

• Minimum 2-3 years’ experience in a service advisor role.
• Highline dealership experience preferred.
• Excellent follow-through and customer satisfaction track record.

Responsibilities

• Establish and maintain strong relationships with customers to encourage repeat business.
• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Provide concierge support for owner inquiries, in person or by phone.
• Oversee warranty administration and supervise service department.
• Distribute work between technicians and answer technical questions.
• Communicate repair timelines clearly and follow up on changes.

Skills

Customer service

Communication skills

Analytical thinking

Tools

CDK

Job description

Sunwise Automotive Group is looking for an experienced Service Advisor to join our growing and expanding team at Marin Subaru! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our team!

We are a progressive, fast-paced, growing company focused on premium customer experience. At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels.Join our team if you have a positive attitude, talent, and passion for cars!

To make our vision real, we look for Service professionals who think differently and strive to provide 100% customer satisfaction – utilizing the latest technologies to find the perfect solutions for our guests. As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

BENEFITS:

• Competitive Wages – monthly pay range ($2,929.33-$12,000)
• Professional, fun, and friendly work environment with supportive management
• PTO, and paid holidays
• Excellent benefits package including medical, dental, & vision
• Opportunities for career growth and advancement
• Paid Life Insurance
• Flexible Spending Accounts
• 401K and employer match
• Employee discounts on vehicle purchases, parts, and service.

RESPONSIBILITIES:

• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
• Oversee service orders and flow of Drive Lane.Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Oversee administration of warranty claims as well as training and supervising of service department
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow-up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time
• Resolve customer complaints and questions

QUALIFICATIONS:

• Minimum of 2-3 years’ experience
• Highline dealership preferred
• Excellent follow-through skills
• Broad knowledge of new vehicle technologies and mechanical operations
• Fantastic communication skills
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Ability to be analytical, problem solve and multi-task
• Team oriented and self-motivated
• Experience with CDK preferred
• Valid driver's license and clean driving record

COMPENSATION:

The Service Advisor Position has a Monthly Pay Range of $2,929.33- $12,000. Pay Scale consisting of the following elements. Wages include Base Hourly Compensation and may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

• Monthly Pay Range: $2,929.33-$12,000/month. This position pays hourly plus monthly commission.

We are a drug free environment. As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.