Premium Auto Service Advisor

Mercedes--benz-Group; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Mercedes-Benz Group is seeking a Service Advisor for a full-time, on-site role in San Antonio, TX. The position involves selling and scheduling service work, greeting customers, and documenting vehicle issues for repair orders.

A valid driver’s license is required along with basic experience or training in service operations. The role reports to the Service Manager and requires maintaining high customer satisfaction while managing estimates and communication with customers throughout the service

Qualifications

• High school diploma or equivalent.
• 3–6 months related experience and/or training.
• Valid Driver’s License.

Responsibilities

• Sells and schedules needed service work in the service department.
• Greets customers and obtains vehicle information.
• Writes up customer’s vehicle problems on repair orders.
• Test drives the vehicle with customer when needed to confirm the problem or refer to test technician.
• Provides a complete and accurate written cost estimate for labor and parts.
• Maintains high customer satisfaction standards.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Mercedes-Benz Group is seeking a Service Advisor for a full-time, on-site role in San Antonio, TX. The position involves selling and scheduling service work, greeting customers, and documenting vehicle issues for repair orders.

A valid driver’s license is required along with basic experience or training in service operations. The role reports to the Service Manager and requires maintaining high customer satisfaction while managing estimates and communication with customers throughout the service