Service Advisor: Elevate Customer Experience in Auto Care

Mercedes-Benz of Farmington; Bayview Heights (UT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Pet insurance

401(k) with company match

Paid Time off

Job summary

Mercedes-Benz of Farmington is seeking a Service Advisor to lead the guest experience in the service lane. You will greet customers, discuss repair needs, and coordinate scheduling with technicians to ensure timely service.

You will prepare repair orders, explain estimates, and secure customer approval for recommended work. The role requires automotive dealership Service Advisor experience, a valid driver's license, and the ability to work independently while maintaining high standards of

Qualifications

• Experience as an automotive dealership Service Advisor is required.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must have a valid driver license and acceptable MVR.

Responsibilities

• Own the customer experience in the service lane and be the first point of contact.
• Greet customers, explain repair processes, and schedule technicians.
• Prepare repair orders by documenting symptoms, causes, and services.
• Explain estimates, obtain customer approval, and coordinate towing or transport when needed.

Skills

Customer service

Communication

Time management

Automotive knowledge

Job description

Mercedes-Benz of Farmington is seeking a Service Advisor to lead the guest experience in the service lane. You will greet customers, discuss repair needs, and coordinate scheduling with technicians to ensure timely service.

You will prepare repair orders, explain estimates, and secure customer approval for recommended work. The role requires automotive dealership Service Advisor experience, a valid driver's license, and the ability to work independently while maintaining high standards of