Premium Auto Service Advisor

Johnson Subaru; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Referral Program

Employee Discounts

Job summary

Johnson Lexus of Durham is seeking a polished, customer-focused Automotive Service Advisor to join our Service team. As the primary liaison between guests and the Service Department, you will guide the repair process from write-up through delivery and ensure a trusted, transparent guest experience.

Ideal candidates bring exceptional communication, strong organizational skills, and the ability to translate complex maintenance needs into clear recommendations.

Qualifications

• Exceptional customer-service and relationship-building skills.
• Excellent verbal and written communication.
• Ability to listen carefully and translate technical information into clear recommendations.

Responsibilities

• Welcome guests and set expectations for service visits.
• Document vehicle symptoms, service requests, and information for diagnosis and repair.
• Explain service recommendations, costs, priorities, and options to guests.
• Obtain guest authorization before additional work and maintain repair-order documentation.
• Coordinate with Technicians, Parts, and Service management to support workflow.
• Proactively communicate with guests about vehicle status and changes.

Skills

Communication

Customer service

Relationship building

Organizational skills

Job description

Johnson Lexus of Durham is seeking a polished, customer-focused Automotive Service Advisor to join our Service team. As the primary liaison between guests and the Service Department, you will guide the repair process from write-up through delivery and ensure a trusted, transparent guest experience.

Ideal candidates bring exceptional communication, strong organizational skills, and the ability to translate complex maintenance needs into clear recommendations.