Luxury Auto Service Advisor — Guest Experience Leader

Johnson Automotive; Raleigh (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Medical, Dental, and Vision Insurance

Job summary

Johnson Lexus of Raleigh is seeking a polished, experienced Service Advisor to join our Service team. The role connects guests with the Service Department, guiding repairs and communicating throughout the process.

You will own guest experiences from write-up to completion, explaining maintenance needs, obtaining authorization, and ensuring accurate documentation while collaborating with Technicians and Parts to keep busy service lanes moving.

Qualifications

• Exceptional customer-service and relationship-building skills.
• Excellent verbal and written communication.
• Ability to listen carefully and translate technical information into clear recommendations.
• Confidence discussing maintenance and repair recommendations and asking guests for authorization.
• Strong organizational skills and the ability to manage multiple guests, repair orders, and competing priorities.
• A valid driver's license and driving record acceptable under company standards.
• Flexibility to work a retail automotive schedule, including Saturdays as required.

Responsibilities

• Welcome guests promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to guest concerns and document vehicle symptoms, service requests, and information necessary for diagnosis and repair.
• Advise guests regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options so guests can make informed decisions.
• Obtain guest authorization before additional work is performed and maintain accurate repair-order documentation.
• Coordinate with Technicians, Parts personnel, and Service management to support efficient workflow and timely completion of repairs.
• Proactively communicate with guests regarding vehicle status, repair recommendations, changes in cost or completion time, and other developments throughout the service visit.

Skills

Customer service

Relationship-building

Communication

Organization

Attention to detail

Sales aptitude

Job description

Johnson Lexus of Raleigh is seeking a polished, experienced Service Advisor to join our Service team. The role connects guests with the Service Department, guiding repairs and communicating throughout the process.

You will own guest experiences from write-up to completion, explaining maintenance needs, obtaining authorization, and ensuring accurate documentation while collaborating with Technicians and Parts to keep busy service lanes moving.