CUSTOMER SERVICE ADVISOR

BimmerWorld; Dublin (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance coverage

Paid Time Off

Holiday Pay

Retirement Program with up to 3% match

Employee Discount/Parts Purchase

Discounted voluntary insurances

Job summary

BimmerWorld is seeking a Customer Service Advisor to support the sales team in Virginia. The role emphasizes premium customer experience through phone, email, and LiveChat. You will handle orders, inquiries, warranties, and returns while maintaining professionalism and a customer-first attitude.

We value strong communication, organizational skills, and hands-on automotive experience. Relocation bonuses may be available, and the team culture is described as family-oriented and growth-focused.

Qualifications

• Familiar with point-of-sale and e-commerce technology.
• Proficient typing and computer skills.
• Professional phone etiquette.
• Advanced problem solving skills.
• Hands on automotive experience.
• Strong organizational skills.
• Team player.

Responsibilities

• General customer service and order support.
• Respond promptly to customer order inquiries.
• Work through warranty and return scenarios to find a solution for the customer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Maintains regular and prompt attendance.
• Performs other duties as assigned.

Skills

POS & e-commerce tech

Typing & computer skills

Phone etiquette

Advanced problem solving

Automotive hands-on experience

Organizational skills

Team player

Education

High school diploma or equivalent

Job description

Customer Service Advisor

Department: Sales

Reports To: Sales Manager

BimmerWorld specializes in the parts, servicing, and performance of BMW automobiles and we have an opening for a Customer Service Advisor supporting our sales team. We seek individuals who share our dedication to a premium shopping and service experience in every interaction. If you are interested in becoming a vital and contributing member of a growing company, this is a great opportunity.

We offer competitive compensation and benefits. Pay is based on skill, experience, knowledge, and attitude - our focus is the customer experience. Benefits include 100% of employee’s medical and dental insurance coverage, Paid Time Off, Holiday Pay, Retirement Program with up to 3% employer match, Employee Discount/Parts Purchase Program, and other discounted voluntary insurances. We provide regular reviews and opportunity for personal and professional growth, and an awesome family team-focused culture in a highly professional, dynamic, and fun environment.

Overall Responsibility

Provide customer support through phone calls, emails, and LiveChat.

A high level of professionalism, communication, organization, and advocating the ultimate customer service is imperative to this role, as excellent service is the foundation of our business.

Physical Requirements

Sitting, standing, bending, lifting

Classification

Exempt

Key Job Duties

• General customer service and order support
• Respond promptly to customer order inquiries
• Work through warranty and return scenarios to find a solution for the customer
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Acknowledging and resolving customer complaints
• Respond promptly to customer order inquiries
• Maintains regular and prompt attendance
• Performs other duties as assigned

Educational Requirements

• High school diploma or equivalent

Required Skills And Experience

• Familiar with point-of-sale and e-commerce technology
• Proficient typing and computer skills
• Professional phone etiquette
• Advanced problem solving skills
• Hands on automotive experience
• Strong organizational skills
• Team player

Desired Qualities And Attributes

• Knowledge and enthusiasm for the BMW brand
• Experience specific to the European automotive industry or e-commerce
• Excellent oral and communication skills
• Ability to meet goals
• Problem solving
• People skills
• Professionalism
• Technical understanding
• Self-motivated
• Positive attitude and eagerness to grow

BimmerWorld is located in southwestern Virginia - just outside the vibrant college town of Blacksburg, home to Virginia Tech. Pulaski County, and the surrounding counties, are experiencing economic growth with rising home values and some of the top-ranked public schools in the state. We’re at the center of a triangle of Charlotte/Spartanburg, the Appalachian Mountains, and Charlottesville, VA. Outdoor recreation and small city life are just a short drive away. Relocation bonuses and assistance available. For more information on our area visit https://www.gotomontva.com/ and http://www.pulaskivatourism.org/.

BimmerWorld is an equal opportunity employer.