Premium Audit Operations Lead (Hybrid)

Farmers Group Inc.; United States; Hybrid; USD 86,000 - 163,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings Account

Job summary

Farmers Group Inc. in the United States is seeking a Premium Audit Operations Supervisor to lead the day-to-day functions of the Premium Audit team within Commercial Insurance.

You will coach staff, ensure accurate premium assessments, uphold quality controls, and resolve complex account issues while collaborating with internal and external stakeholders. This role emphasizes process improvements to boost efficiency, accuracy and performance.

Qualifications

• 3 years insurance experience required.
• Premium audit and Workers Compensation preferred.
• Leadership experience preferred.
• High school diploma or equivalent required; Bachelor's degree preferred.

Responsibilities

• Leads and develops team members on all premium audit functions and duties.
• Sets priorities and performance expectations ensuring tasks are completed accurately and timely.
• Ensures all official documents for the center are accounted for and electronically maintained.
• Ensures all policies are assembled accurately and completely and distributed according to state regulations.
• Maintains all policy account records; monitors unapplied cash; performs operational audits and reconciles out of balances; oversees correspondence with the agency force, insured and other service centers to correct accounts.
• Manages pursuit of uncollected earned premium items; establishes and maintains relationships with collection vendors and off-site file storage vendors and reports on their results; develops and negotiates earned premium settlements with debtors.
• Oversees research and account reconciliations to provide legal representatives with factual summaries of customer accounts for use in litigations; attends court hearings to represent Farmers in legal proceedings regarding delinquent accounts.
• Completes operations reports as assigned in the business center.

Skills

Leadership

Analytical thinking

Communication skills

Interpersonal skills

Problem solving

Time management

Regulatory compliance

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Word

Excel

PowerPoint

Access

Job description

Farmers Group Inc. in the United States is seeking a Premium Audit Operations Supervisor to lead the day-to-day functions of the Premium Audit team within Commercial Insurance.

You will coach staff, ensure accurate premium assessments, uphold quality controls, and resolve complex account issues while collaborating with internal and external stakeholders. This role emphasizes process improvements to boost efficiency, accuracy and performance.