Premium Audit Supervisor

Farmers Group Inc.; United States; Hybrid; USD 86,000 - 163,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings Account

Job summary

Farmers Group Inc. in the United States is seeking a Premium Audit Operations Supervisor to lead the day-to-day functions of the Premium Audit team within Commercial Insurance.

You will coach staff, ensure accurate premium assessments, uphold quality controls, and resolve complex account issues while collaborating with internal and external stakeholders. This role emphasizes process improvements to boost efficiency, accuracy and performance.

Qualifications

• 3 years insurance experience required.
• Premium audit and Workers Compensation preferred.
• Leadership experience preferred.
• High school diploma or equivalent required; Bachelor's degree preferred.

Responsibilities

• Leads and develops team members on all premium audit functions and duties.
• Sets priorities and performance expectations ensuring tasks are completed accurately and timely.
• Ensures all official documents for the center are accounted for and electronically maintained.
• Ensures all policies are assembled accurately and completely and distributed according to state regulations.
• Maintains all policy account records; monitors unapplied cash; performs operational audits and reconciles out of balances; oversees correspondence with the agency force, insured and other service centers to correct accounts.
• Manages pursuit of uncollected earned premium items; establishes and maintains relationships with collection vendors and off-site file storage vendors and reports on their results; develops and negotiates earned premium settlements with debtors.
• Oversees research and account reconciliations to provide legal representatives with factual summaries of customer accounts for use in litigations; attends court hearings to represent Farmers in legal proceedings regarding delinquent accounts.
• Completes operations reports as assigned in the business center.

Skills

Leadership

Analytical thinking

Communication skills

Interpersonal skills

Problem solving

Time management

Regulatory compliance

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Word

Excel

PowerPoint

Access

Job description

Premium Audit Supervisor

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

The Premium Audit Operations Supervisor leads the day-to-day operations and performance of the Premium Audit team within Commercial Insurance. This role develops and coaches team members while ensuring accurate premium assessments, strong quality controls, regulatory compliance, and timely resolution of complex account and reconciliation issues. The supervisor also partners with internal and external stakeholders and drives process improvements to strengthen operational efficiency, accuracy, and overall team performance.

Essential Job Functions

• Leads and develops team members on all premium audit functions and duties.
• Sets priorities and performance expectations ensuring tasks are completed accurately and timely.
• Ensures all official documents for the center are accounted for and electronically maintained.
• Ensures all policies are assembled accurately and completely and distributed according to state regulations.
• Maintains all policy account records; monitors unapplied cash; performs operational audits and reconciles out of balances; oversees correspondence with the agency force, insured and other service centers to correct accounts.
• Manages pursuit of uncollected earned premium items; establishes and maintains relationships with collection vendors and off-site file storage vendors and reports on their results; develops and negotiates earned premium settlements with debtors.
• Oversees research and account reconciliations to provide legal representatives with factual summaries of customer accounts for use in litigations; attends court hearings to represent Farmers in legal proceedings regarding delinquent accounts.
• Completes operations reports as assigned in the business center.

Education Requirements

• High school diploma or equivalent required. Bachelor's degree preferred.

Experience Requirements

• 3 years insurance experience required.
• Premium audit and Workers Compensation preferred.
• Leadership experience preferred.

Special Skill Requirement

• Technical expertise in commercial.
• Knowledge of management information and business systems (Word, Excel, PowerPoint, Access).
• Excellent verbal, written and interpersonal skills, with demonstrated presentation skills.
• Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information.

Additional Qualification

• Ability to lead/manage others.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Ability to influence internal and/or external constituents.
• Demonstrated time management and priority setting skills.
• Demonstrated problem solving skills.
• Demonstrated analytical skills.
• Experience in a regulated environment.
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CA Only: $91,350 - $154,990
  o CO & ME:$85,800 - $133,980
  o HI/IL/MN/VT Only:$85,800 - $143,550
  o MA Only:$85,800 - $143,550
• o MD & VA:$85,800 - $143,550
  o DC/NJ/NY/OH Only: $85,800 - $154,990
  o Albany County, NY/Cleveland, OH: $91,350 - $133,980
  o WA Only: $85,800 - $163,125
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.