Premium Audit Analyst I: Client-Focused Audits

Emergent Holdings; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Emergent Holdings in Michigan is seeking a Premium Audit Technician to evaluate, approve, complete, and process mail audits and review phone audits within a multi-functional unit. You will provide direct customer service by phone, fax, and email to internal and external customers, including business development consultants, service center staff, and policyholders.

You will analyze audit adjustments, gather information to ensure correct classifications, and communicate decisions to clients and

Qualifications

• Two years’ technical or administrative office experience including relevant audit or payroll duties.
• Ability to work effectively in a multi-functional business unit.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to prioritize work.
• Basic knowledge of word processing and spreadsheet software; 40 wpm and 10-key input.
• Analytical and problem-solving skills.
• Basic math skills.
• Develops and understands client/customer needs and initiates timely action.
• Exhibits a basic understanding of one or more business functions.

Responsibilities

• Analyze, research, approve, complete and process mail audits.
• Analyze, research, approve, complete, and process the following audit adjustment types: waive, mail, and phone audits.
• When an adjustment is denied, notify the parties involved.
• Make necessary customer contacts to gather sufficient information to ensure correct classifications on the audit.
• Identify correct classifications on the audit by researching PAAS, NCCI, and other tools.
• Analyze, research, and communicate audit concession requests; complete concession adjustment if approved.
• Communicate policy changes and omissions to internal staff related to payroll, class codes, entities, states, and IDs.
• Manage workflow inventory within PAM to achieve time service goals.
• Estimate audits.
• Train and mentor the Premium Audit Technician position.
• Compose written correspondence.
• Maintain confidentiality of information.
• Work with minimum supervision.

Skills

Multi-tasking

Communication skills

Organization

Prioritization

Attention to detail

Analytical skills

Data entry

Payroll knowledge

Underwriting rules

Basic computer skills

Education

30+ credit hours in Accounting/Business/Insurance/Finance with designation pursuit (IIA/APA/CPCU)

Tools

OnBase

Outlook

Excel

Payroll systems

Job description

Emergent Holdings in Michigan is seeking a Premium Audit Technician to evaluate, approve, complete, and process mail audits and review phone audits within a multi-functional unit. You will provide direct customer service by phone, fax, and email to internal and external customers, including business development consultants, service center staff, and policyholders.

You will analyze audit adjustments, gather information to ensure correct classifications, and communicate decisions to clients and