Premium Audit Scheduler & Support Specialist

Emergent Holdings; Lansing (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Emergent Holdings in Lansing, MI is seeking an organized Administrative Assistant for Premium Audit support. The role schedules audit appointments, triages calls to the Audit Department, and handles basic mail audits and estimating within a multilevel team.

Candidates should have strong data entry, communication, and problem-solving skills, plus familiarity with payroll or insurance terminology. Training provided; on-site work in Michigan office.

Qualifications

• Minimum 12 credit hours of coursework in Accounting, Business, Insurance, Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or CPCU.
• Combinations of education and experience may be considered in lieu of education requirements.
• Two years of relevant customer service experience over the phone is required.

Responsibilities

• Schedule audit appointments for Premium Auditors.
• Manage Premium Technician Review OnBase queue.
• Triage incoming phone calls to Premium Audit Department.
• Evaluate, approve, complete and process basic mail audits and estimating.
• Provide technical assistance via phone, fax, and e-mail to internal and external customers.
• Develop and understand client/customer needs and initiate timely action to meet them.

Skills

Multi-functional teamwork

Typing 40 wpm

10-key data entry

Excel/Spreadsheets

Oral and written communication

Analytical problem solving

Payroll knowledge

Education

12+ college credits in Accounting/Finance/Insurance

IIA/APA/CPCU designation

Associate degree progress

Tools

AuSuM

OnBase

Point

Customer Inquiry

Job description

Emergent Holdings in Lansing, MI is seeking an organized Administrative Assistant for Premium Audit support. The role schedules audit appointments, triages calls to the Audit Department, and handles basic mail audits and estimating within a multilevel team.

Candidates should have strong data entry, communication, and problem-solving skills, plus familiarity with payroll or insurance terminology. Training provided; on-site work in Michigan office.